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Amazon Connect Tips, Tricks and Trouble Shooting!

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What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that you can NOT delete a contact flow.   Once it is created, you can "save as" but you cannot delete it.  There is a good reason…
DrVoIP 2019 Amazon Connect Service Delivery Partner certificate

A Call Center for Cheap, Penny Pinching, Tightwads on a budget!

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We Design, Deploy, Service and Customize Amazon Connect! Since 2008 DrVoIP had been working  in the support of VoIP based call centers from CISCO, Avaya and Mitel/ShoreTel solutions.   Since 2017 we have focused exclusively on AWS services…
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Amazon Connect Email Routing using Dextr.Cloud

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The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels.   Similar to a voice call, an incoming email message is routed to the next available in the queue assigned for email.   Dextr…
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Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!

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Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us.  Why are we still using fax?  How come we still "Press 1 for this and Press 2 for that"?   I mean really, it is the 21st…
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