Amazon Connect Configuration Guide
Basic Amazon Connect Configuration Guide
If you are interested in learning how to configure Amazon Connect, this guide will walk you through the complete call center configuration! The guide will be in two parts. Part 1 will cover Basic configuration and has over 1 hour and 30 minutes of instructional content. You can also download “DrVoIP Amazon Connect Quick Start Contact Flows” that will be used in the tutorial and will also be of assistance in the design of your own call center.
Part 2 will cover Advanced configuration options including integrations with popular CRM platforms, Lambda functions and DynamoDB database applications. We will look at contact attributes and the role they play in apple integration. We will also take a look at SSML for text to speech, building a “dial by name” directory and spend some time looking at trouble shooting tools including contact search and cloudwatch.
Check back Often!