Amazon Connect

DrVoIPWordCloud Amazon Connect

    • We Design, Deploy, Service and Customize Amazon Connect!

      Since 2008 DrVoIP had been working  in the support of VoIP based call centers from CISCO, Avaya and Mitel/ShoreTel solutions.   Since 2017 we have focused exclusively on AWS services with a particular focus on ‘Amazon Connect” call centers.   From Recording and Voice Mail solutions, through Workforce Management and Voice analytics we have provided custom software  integrations on time, on budget and with the highest customer satisfaction scores.  Our references are public, verifiable and serve as a guide to our abilities and commitment to excellence.

      We are not here to run up your professional service bill.  We are here to help you realize your call center vision an always work on a “fixed fee” basis.

      We deploy “virtually” and “globally” so just click or call! – DrVoIP@DrVoIP.com

      DrVoIP fixed cost deployment packages

      • Complete design, deployment and training base package includes:
        • Amazon Connect instance setup in customer AWS Account, with usage billing direct from AWS;
          •  Up to 10 inbound toll or DID numbers
            • DNIS direct to queue routing or 1 IVR DTMF Options Menu
          •  Up to  5 Customer Service Queues
          • English Language support (option for Spanish, French)
          • Unlimited Agents
            • We configure 5 Agents for your use as a template and you configure all the others you may want
          • Up to 5 Routing Profiles
            • Routing profiles bind Agents to the CSQ they are assigned to work in.
          • Voice Mail with Email and SMS delivery
          • Queue Hold  with options for “call back”, voice mail, transfer or continue to hold for Agent
          • Website Chat
            • a single queue connector that enables website visitor to “chat” with call center Agent
          • Dextr Dashboard integration
            • Dextr can provide email routing, text routing, real time and historical reporting
          • Fixed Price Deployment $2995
            • Larger call centers quickly quoted!
        • OPTION PACKAGES
          • Multiple Language support
          • DIAL by Extension
            • Each agent has faux Extension number that can be used for direct call to agent
          • Dial by Name
            • Speech Recognition enables caller to speak a name (i.e. Tom) or function (i.e. Sales)
          • CRM Integration
            • Standard Publish Connector for Salesforce, Zendesk, Freshdesk, ZoHo, ServiceNow and others
              • Functionality defined by the CRM provider and author of the connector
          • CHAT BOT
            • FAQ, or Data acquisition before escalation to a Call Center Agent.
  • Free Trial of Dextr Dashboard is included!

To order an Initial Basic Configuration package and receive a detailed planning guide click here .  
Contact DrVoIP@DrVoIP.com or Better yet,  Call 800-946-6127 ask LEX for the the Doctor!

Amazon Connect Call Center build strategy

We offer qualified companies a no cost “Proof of Concept “ (POC) Amazon Call Center Instance built in our portal for your use and testing with your agents able to log in and take phone calls on a number we provide.  A POC can be set up within a few hours!  From the POC, we design and deploy a solution that meets your requirements in your Amazon Connect portal.  We make use of our discovery process and planning guides.   We also build our solutions with our own Agent dashboard, named Dextr.   Dextr  provides the core feature set  that all call center professionals expect including voice, text and email routing to the ‘next available agent’.   We can also provide outbound “auto campaign dialers” to increase agent productivity for notifications, recorded announcements and appointment reminders.

Your TCO is further reduced, when compared to the cost of the  software engineering or professional services required to obtain the same feature set as that available to Dextr subscribers.    Dextr is a UCaaS solution that front ends Amazon Connect Instances with a custom agent dashboard and supervisor display.  Any enterprise with an Amazon Connect instance can onboard themselves at https://Dextr.cloudWe deploy “virtually” and “globally” so just click or call!

DrVoIP Amazon Connect for the Business Manager

  1. What makes up a Basic Amazon Connect Call Center?
  2. Amazon Connect Discover Questions for Call Center Planning
  3. Amazon Connect Planning Guide
  4. Amazon Connect Historical Reporting Options
  5. The ROI and TCO when using the Dextr Dashboard
  6. Amazon Connect Check List
  7. Amazon Reporting Elements
  8. Understanding Amazon Connect Billing
  9. Amazon Connect & Dextr.Cloud Agent Dashboard
  10. Three Minute Video Overview of the Dextr Dashboard for Amazon Connect 
  11. What are “soft limitations” on new accounts?
  12. Advanced Post Call Survey strategies 
  13. Speech Analytics now a standard part of Amazon Connect and Dextr!

DrVoIP Amazon Connect for the Technical Manager

  1. Amazon Connect Basic Configuration Tutorial
  2. Amazon Connect Custom integration Tools
  3. Amazon Connect Configuration “tips and tricks”
  4. Tech Tip – Understanding LEX BOT Versioning and Alias 
  5. Deep Call Back from Queue without losing your place in Queue 
  6. Simple, Cheap and useful Voice Mail Solution 
  7. Is Today a Holiday Check?
  8. Amazon Connect “Forced Release” Options 
  9. Amazon Connect building prompts with Polly
  10. Building Conversational LEX Solutions
  11. Amazon Connect Call Back from Queue Options
  12. Email Routing in Amazon Connect
  13. What are “Soft Limits”
  14. Building Custom CCP for CRM Integrations
  15. SMS Inbound request for call back 

DrVoIP YouTube Channel – Complete Amazon Connect Configuration training!

 

DrVoIP is a Certified AWS Service Delivery Partner!

DrVoIP_ServiceDelivery-300x217 Amazon Connectpowered-by-aws. Amazon ConnectConsulting-Badge-150x150 Amazon ConnectAWS_Cert_4 Amazon Connect

 

 

DrVoIP been delivering customer care solutions to companies for more than 15 years, including building proprietary customer care solutions and migrating legacy contact centers to more modern platforms.  Our certified Amazon Connect experts along with our team of  software engineers will provide your organization with consulting and professional services, 24/7 support, training, and documentation to ensure your success.

Summary

We have yet to find a Call Center requirement we could not implement with Amazon Connect and the every growing library of Amazon Web Service solutions!  If you can see it and express it, we can implement it.   Let’s put our heads together and construct a call center that meets and exceeds your call center requirements!   Contact DrVoIP@DrVoIP.com

 

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