
Adding Video to your Amazon Connect Contact Center »
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information! I remember […]
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information! I remember […]
The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast […]
The Phone Tree Concept Phone Tree’s are have a wide range of use cases from emergency notification alerts, to social […]
We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing […]
Recording and Analytics While configuring Amazon Connect contact flows you will find a “SET Recording and Analytics? step that you […]
Amazon Connect Caller ID Name and Number basics! Historically, the only caller ID you can send, is that of a […]
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!