AWS Amazon Connect Consulting Partner
Since 2008, DrVoIP has helped organizations design and support communication systems that are reliable, practical, and built around real operational needs. Our engineers stay involved from planning and implementation through ongoing support.
Standard Consulting Partner since 2017
We take Amazon Connect AI initiatives from idea to production, fast.
From design through go live, we handle architecture, implementation, training, and ongoing support so your team sees real performance gains in days, not weeks, delivered on time, on budget, and without disruption to customer experience.
Peter Buswell, DrVoIP
Most businesses rush into AI and ask the wrong question. They ask what tool to use. The better question is whether they need AI that answers or AI that acts. That one distinction determines cost, complexity, and return on investment.
Smart Answer AI uses your existing content, policies, FAQs, knowledge articles, and manuals, to deliver better answers fast. It does not change your systems. It improves how people use them.
Business impact: Lower cost per conversation, shorter calls, less training time, fewer escalations.
Usually lower cost because it is contained: you are improving answers without rebuilding workflows.
Smart Action AI goes beyond answering. It executes tasks across your business systems, updating records, booking appointments, and coordinating handoffs. This is where AI becomes operational, not just conversational.
Business impact: Lower cost per transaction, less manual work, fewer delays, more consistent execution.
Costs more because it requires integration, orchestration, guardrails, and process design.
Most organizations should start with Smart Answer to get fast, measurable wins, then expand into Smart Action once the savings and process clarity are proven.
Contact center engineering, applied AI, and the cloud infrastructure underneath both, handled by the same engineers from discovery through go live.
We design, deploy, service, and customize Amazon Connect contact centers on a fixed fee basis, from a single queue to distributed teams with CRM integrations, voice analytics, and custom reporting. It is the discipline DrVoIP was built on, and it still gets the same hands on attention from discovery through go live and every support ticket after.
Generative AI applied to real contact center problems: retrieval based knowledge assistance, agentic automation, and performance analytics, built with guardrails your team can trust.
Networking, telephony, security, and custom software engineering, built by engineers who started in telecom infrastructure, not software alone. We connect your communication systems to the rest of your business.
A marketing firm serving the financial services community, with five core service centers across the Western United States.
FMG operated several different phone systems, both hosted and on premise, and grew frustrated with inconsistent vendors. After due diligence, they chose Amazon Connect and retained DrVoIP to design, deploy, and support a solution for more than 40 geographically distributed customer service professionals.
“DrVoIP and team are very knowledgeable on AWS and specifically in our case the Connect product. The team met with us, gained understanding of our needs, and implemented a solution exceeding expectations. The cost savings of moving to AWS Connect has been huge.”
Amazon Connect Architect, Certified Generative AI Developer, Author
Peter has spent more than five decades at the intersection of telecommunications, cloud computing, and applied AI, long before AI became a headline. He founded DrVoIP in 2008 and moved the practice exclusively onto Amazon Connect and AWS in 2017. Between 2018 and 2022 he built and sold Dextr, an Amazon Connect agent dashboard company acquired by CloudHesive, an AWS Global Partner, later rebranded ConnectPath.
“I am generally recognized as a world renowned expert on the subject of my own opinion.”
Feedback from clients across Amazon Connect deployments, applied AI projects, and cloud infrastructure engineering, work that holds up long after launch.
He provided remediation for a VoIP implementation with major call quality and reliability issues, bringing it to a consistent 99.995% call quality and availability.
DrVoIP and team are very knowledgeable on AWS and specifically in our case the Connect product. The cost savings of moving to AWS Connect has been huge.
I highly recommend DrVoIP to anyone interested in obtaining fast responses and solutions to problems around the creation of a modern AWS Connect phone system.
I have known Peter for 20 years, and he has been our consultant for over 10 of them. He is a person of great integrity. The DrVoIP name suits him perfectly.
From watching his YouTube videos, we engaged Peter on numerous contact center projects, including migrating a portion of our Cisco UCCX contact center into AWS.
His expertise and strategic thinking has allowed us to create a world class contact center. He is the BEST investment we've ever made.
Notes from real deployments, covering what actually works when you are building or running a contact center.
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Peter2026-08-24 06:57:272026-10-05 12:19:03AWS Bedrock, LangGraph, or CrewAI? Choosing an AI Stack That Survives Production
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Peter2026-04-08 04:59:172026-04-08 05:24:36The Biggest Amazon Connect Upgrade You Probably Missed
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Peter2026-03-25 08:30:552026-10-05 12:19:03The DrVoIP AWS "Search Solutions" GuideA practical comparison of AI orchestration frameworks for teams building past the proof of concept stage.
A recent platform change that quietly affects how contact centers should be configured going forward.
How three AWS AI services combine inside a contact center to handle understanding, response, and prediction.
A guide to the AWS services that make enterprise search and knowledge retrieval practical to deploy.
AI Solutions
Amazon Connect
AI Solutions
Cloud Services
A practical planning guide covering discovery questions, architecture options, and a realistic checklist for moving a call center onto Amazon Connect, built from more than 100 real deployments.
Schedule a quick AI Performance Fit Check and identify where practical AI can reduce handle time, improve first contact resolution, and help agents do their best work, without risking customer experience. No obligation, just practical guidance focused on performance and return on investment.