Amazon Connect Configuration Guide »
LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. - DrVoIP
Amazon Connect – Can Agents log in and out of individual Queues? »
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
Amazon Connect & Dextr now support Chat »
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
Amazon Connect Tips, Tricks and Trouble Shooting! »
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]
DrVoIP Amazon Connect Configuration Packages! »
Pick your DrVoIP fixed cost deployment packages: 1 – Amazon Connect Basic Configuration of no more than 5 Customer Service […]
Amazon Connect Email Routing using Dextr.Cloud »
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]
Dextr a Customized Agent Dashboard for #Amazon Connect Call Center! »
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of […]
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX »
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate […]
Configuring Compliance Recording with CISCO Workforce Optimzaiton »
For compliance will you Record Audio or Screen? There are a range of products and services that can be used […]
Add DNIS routing to your ShoreTel ECC Contact Center! »
Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any […]