
Amazon Connect Historical Reporting using Dextr Flex! »
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. - DrVoIP
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]
We Design, Deploy, Service and Customize! Since 2008 DrVoIP had been working in the support of VoIP based call centers […]
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]