In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For this reason key performance indexes are absolutely essential to the success of any customer service … Read More
Why use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options based on time of day and day of week. ShoreTel ECC has a concept entitled … Read More
For compliance will you Record Audio or Screen? There are a range of products and services that can be used to “record” phone calls on a CISCO CUCM, UCCX and UCCE. These products range in … Read More
Placing your ShoreTel HQ in the “cloud”? Moving the ShoreTel HQ server to a data center to increase system resiliency, reduce or eliminate down time and increasing overall recovery times has always been high on … Read More
