What makes up a basic AWS Connect Call Center? »
AWS Connect is simple to setup, but you may need some software engineering assistance to take advantage of other AWS Services!
Why would you text a picture to your AWS Connect call center? »
Sending Text messages with pictures to your call center can be a major time saver for tech support, help desk, sales returns, damage reports and insurance adjusters!
#AWSConnect Arrange a Call Back from Queue? »
Setting up options for Callers waiting in Queue for “the next available representative” often include offering a call back option. […]
#AWSConnect replaces ShoreTel Workgroups with the Dextr Dashboard! »
Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP […]
Dextr a Customized Agent Dashboard for #AmazonConnect Call Center! »
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of […]
Front End your Call Center with Twilio Appointment Reminder! »
Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in […]
#AWSConnect Call Center Deployment Check List! »
Why Consider AWS Connect? Considering the build out of an AWS Connect Call Center? You should be! This cloud […]
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX »
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate […]