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About DrVoIP Technical Support

DrVoIP represents a team of Cisco, ShoreTel/MiTel, Amazon Web Services (AWS) and Microsoft “On Demand” certified engineers. We do NOT SELL HARDWARE as installation and technical support are our only service.

The DrVoIP team currently manages thousands of desktops worldwide and we provide technical support on either a project, hourly or per incident basis. We also provide “virtual installation” and ongoing maintenance on a contracted fixed project fee basis.

Talk to us about all things VoIP, Network, Cloud and Security. We are particularly skilled in the call center space (CISCO UCCX, UCCE and ShoreTel ECC as well as the AWS Contact Center. We build custom telephony applications using Twilio! Talk to us about your cloud migration plans! Shop the web for your best equipment price then call us for installation and support! Our projects are on time, on budget and have the highest customer satisfaction scores! Contact us for a quote on your project today.

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Our Most Recent home Blog Posts and Articles:

Dextr a Customized Agent Dashboard for Amazon Connect Call Center! »

AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements!   One of ... Read More

Front End your Call Center with Twilio Appointment Reminder! »

Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in ... Read More

AWS Call Center Deployment Check List! »

Why Consider AWS Connect? Considering the build out of an AWS Connect Call Center?   You should be!  This cloud ... Read More

Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX »

Merging Systems is fun and easy? In a world of swirling mergers and acquisitions,  IT organizations are expected to integrate ... Read More

Configuring Compliance Recording with CISCO Workforce Optimzaiton »

For compliance will you Record Audio or Screen? There are a range of products and services that can be used ... Read More

DrVoIP Cloud

Add DNIS routing to your ShoreTel ECC Contact Center! »

Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any ... Read More

UCCX Instant Contact Center “Killer Script” $295?! »

The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy ... Read More

In search of the Killer Contact Center Script (UCCX or ECC)! »

The “Killer UCCX Contact Center Script” After your first 100 or so Contact Center Scripts, you begin to wonder if ... Read More

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