Amazon Connect Tips, Tricks and Trouble Shooting! »
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]
DrVoIP Amazon Connect Configuration Packages! »
How much does it cost to design and deploy an Amazon Connect Call Center? We offer qualified companies a no […]
Amazon Connect Email Routing using Dextr.Cloud »
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]
Enhance your ShoreTel ECC with Speech Recognition & Chat Bots! »
Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. […]
Dextr a Customized Agent Dashboard for #Amazon Connect Call Center! »
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of […]
Front End your Call Center with Twilio Appointment Reminder! »
Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in […]
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX »
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate […]
Configuring Compliance Recording with CISCO Workforce Optimzaiton »
For compliance will you Record Audio or Screen? There are a range of products and services that can be used […]
Add DNIS routing to your ShoreTel ECC Contact Center! »
Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any […]
UCCX Instant Contact Center “Killer Script” $295?! »
The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy […]