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About DrVoIP Technical Support

DrVoIP represents a team of Cisco Support, ShoreTel Support, Amazon Web Services (AWS) and Microsoft “On Demand” certified engineers. We do NOT SELL HARDWARE as installation and technical support are our only service.

The DrVoIP team currently manages thousands of desktops worldwide and we provide technical support on either a project, hourly or per incident basis. We also provide “virtual installation” and ongoing maintenance on a contracted fixed project fee basis.

Talk to us about all things VoIP, Network, Cloud and Security. We are particularly skilled in the call center space (CISCO UCCX, UCCE and ShoreTel ECC as well as the AWS Contact Center. Talk to us about your cloud migration plans! Shop the web for your best equipment price then call us for installation and support! Our projects are on time, on budget and have the highest customer satisfaction scores! Contact us for a quote on your project today.

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Our Most Recent home Blog Posts and Articles:

Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX »

Merging Systems is fun and easy? In a world of swirling mergers and acquisitions,  IT organizations are expected to integrate ... Read More

AWS Call Center – Our First Impressions & Demo! »

How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago ... Read More

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WANtelligence – Software Defined Networks! »

WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company,  we ... Read More

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Add DNIS routing to your ShoreTel ECC Contact Center! »

Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any ... Read More

UCCX Instant Contact Center Script! »

The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy ... Read More

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