#AWSConnect Arrange a Call Back from Queue? »
Setting up options for Callers waiting in Queue for “the next available representative” often include offering a call back option. ... Read More
#AWSConnect replaces ShoreTel Workgroups with the Dextr Dashboard! »
Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP ... Read More
Dextr a Customized Agent Dashboard for #AmazonConnect Call Center! »
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of ... Read More
Front End your Call Center with Twilio Appointment Reminder! »
Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in ... Read More
#AWSConnect Call Center Deployment Check List! »
Why Consider AWS Connect? Considering the build out of an AWS Connect Call Center? You should be! This cloud ... Read More
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX »
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate ... Read More
Configuring Compliance Recording with CISCO Workforce Optimzaiton »
For compliance will you Record Audio or Screen? There are a range of products and services that can be used ... Read More
Add DNIS routing to your ShoreTel ECC Contact Center! »
Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any ... Read More