Adding Video to your Amazon Connect Contact Center »
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information! I remember […]
Powerful Amazon Connect Call Back from Queue Configuration Strategies! »
The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast […]
Building an “Appointment Reminder and Phone Tree” using Amazon Connect! »
The Phone Tree Concept Phone Tree’s are have a wide range of use cases from emergency notification alerts, to social […]
Amazon Connect Call Center Frequently Asked Questions! »
We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing […]
Amazon Connect – Start/Stop/Pause/Resume voice recording? »
Recording and Analytics While configuring Amazon Connect contact flows you will find a “SET Recording and Analytics? step that you […]
Amazon Connect – Setting Caller ID and Name for Outbound dial by Agents »
Amazon Connect Caller ID Name and Number basics! Historically, the only caller ID you can send, is that of a […]
Amazon Connect Historical Reporting using Dextr Flex! »
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
What exactly is a Contact Trace Record? »
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Amazon Connect CRM Integrations and Custom Phone (CCP) »
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Amazon Connect “Auto Post Call Customer Survey”? »
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!