Amazon Connect – Start/Stop/Pause/Resume voice recording? »
Recording and Analytics While configuring Amazon Connect contact flows you will find a “SET Recording and Analytics? step that you […]
Amazon Connect – Setting Caller ID and Name for Outbound dial by Agents »
Amazon Connect Caller ID Name and Number basics! First, the only caller ID you can send, is that of a […]
Amazon Connect Historical Reporting using Dextr Flex! »
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
What exactly is a Contact Trace Record? »
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Amazon Connect CRM Integrations and Custom Phone (CCP) »
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Amazon Connect “Auto Post Call Customer Survey”? »
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
Amazon Connect Configuration – Tutorial Video! »
LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. - DrVoIP
Amazon Connect – Can Agents log in and out of individual Queues? »
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
Amazon Connect & Dextr now support Chat »
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
Amazon Connect Tips, Tricks and Trouble Shooting! »
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]