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1-877-378-6471

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	Top 5 Trends Transforming your Contact Center! The Contact Center is being transformed at a rate of change that is beyond the ability of current management strategies to identify and react. Most[ ... ] Read More			Sending Text Messages to your Contact Center? We recently had an opportunity to create an emergency notification text messaging system for a financial service application built on ShoreTel iPBX an [ ... ] Read More
	Slamming it with ShoreTel Call Manager desktop deployment option! One of the challenges in any ShoreTel deployment is the desktop Call Manager client installation. You can breeze through the complexity of a S [ ... ] Read More			UCCX Cheat Sheet - Agent Log-in in using Extension Mobility! There is a two step process for logging into the systems if you are a mobile worker. The first step is to log into a Telephone and make the phone [ ... ] Read More

	UCCX Cheat Sheet - Agent Log-in in using Extension Mobility! There is a two step process for logging into the systems if you are a mobile worker. The first step is to log into a Telephone and make the phone [ ... ] Read More			Repurpose your CISCO 7900 phones as ShoreTel sip Extensions! The CISCO 7900 series of phones have been a very popular handset in the "hosted" PBX space. � [ ... ] Read More
	Deploying VoIP in the Cloud or rolling your own "hosted PBX" - Part 1 Server Deployement The entire subject of Virtualization and all things "cloud" has become something that even none technical people talk about. You might say i [ ... ] Read More			How to install the ShoreTel Virtual Switches! Virtualization has significantly altered the options available for your choice of deployment models. With the introduction of ShoreTel 14.2 you [ ... ] Read More

	How to install the ShoreTel Virtual Switches! Virtualization has significantly altered the options available for your choice of deployment models. With the introduction of ShoreTel 14.2 you[ ... ] Read More			ShoreTel V14 Real-time Diagnostic and Monitoring Dashboard I am found of repeating that "product development is a process not an event"! Though the marketing folks need to package, position and promote [ ... ] Read More
	ShoreTel Version 14.2 is "Virtually there"! We have previously argued that ShoreTel should shed the hardware business and focus on software development only. Just our opinion and personal hang [ ... ] Read More			ShoreTel Stock Update - Should Mitel and ShoreTel Merge? Back in the summer we did a blog on ShoreTel from a Shareholders perceptiv [ ... ] Read More

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