What exactly is a Contact Trace Record? »
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Amazon Connect CRM Integrations and Custom Phone (CCP) »
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Amazon Connect “Auto Post Call Customer Survey”? »
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
Amazon Connect Configuration – Tutorial Video! »
LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. - DrVoIP
Amazon Connect – Can Agents log in and out of individual Queues? »
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
Amazon Connect & Dextr now support Chat »
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
Amazon Connect Tips, Tricks and Trouble Shooting! »
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]
A Call Center for Cheap, Penny Pinching, Tightwads on a budget! »
We Design, Deploy, Service and Customize! Since 2008 DrVoIP had been working in the support of VoIP based call centers […]
Amazon Connect Email Routing using Dextr.Cloud »
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]
Dextr a Customized Agent Dashboard for #Amazon Connect Call Center! »
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of […]