This package includes the design, configuration, test and &quot;turn up&quot; of an Amazon Connect Instance in your company&#039;s AWS portal. The configuration is for the out of the box Amazon Connect feature package for up to 25 Agents and 10 Customer Service Queues. Configuration of DTMF IVR, Routing Profiles and Queues, Text to Speech Prompts. We onboard your instance with Dextr.Cloud to enable a range of features from real time metrics, to email routing, supervisor coaching and monitoring, agent to agent chat and voice calls, audio controls, disposition codes, supervisor to agent alerts and an option for text messaging. Dextr has a subscription at the rate of .007 per logged in minute. The reason our Cost for this package is so below what the industry charges is because Dextr provides the more common features that call centers require and for this reason you are not paying professional service hours that would significantly escalate these cost should you pay an software engineering team to create! Larger configurations are typically a multiple of this 10 hour package.