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Building an AWS Call Center is the definition of a "Disruptive" technology"!

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AWS Connect - A Game Changer! It has been almost a year since we first took a look at the AWS Connect Call Center service and what a year it has been.   Since it's pubic release, AWS is most likely the fastest growing Call Center solution in…
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Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!

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Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired land line phones calling for tech support,  or to make an appointment or to check on the status of an outstanding order!   These folks are rushing…
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