Configure ShoreTel for Redundancy, Resiliency or Business Continuity?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersOf late we have seen a growing interest in building “disaster recovery” solutions for both the data and the voice applications so critical for business operation. First, we need to make sure we understand the difference between redundancy,…
Why move the Auto Attendant into the Contact Center?
Business Managers, Legacy Services, ShoreTel & Mitel, Technical ManagersMany Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that plays the familiar On-Hours recoding: “Thank you for calling our company, press 1 for technical support…