DrVoIP Amazon Connect Tech Tip – LEX Bot Versions!

Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting away from Touch Tone Call Tree IVR systems!  Really, are you not tired of “Press 1 for this and Press 2 for that”?   I know I am at every opportunity to replace a DTMF IVR with a speech recognition I jump on it!  “Thanks for calling how can I route your call” is a lot more like what you would imagine we would have in the era of Artificial Intelligence and natural language speech processing.   Thanks to the ever expanding ecosystem found in the AWS, we can add this technology to an Amazon Connect Call Center with ease and economy.  Long gone are the outrageous “per-port” license fees historically charged for speech recognition technology.

We have other tutorials on our YouTube Channel that deal with configuration of LEX, the AWS speech recognition capable BOT!   In this tech tip we review the process of “versioning” you LEX bot and we explore the concept of “Alias” publications.  This is often a misunderstood concept and hopefully this tutorial will help eliminate or reduce the mystery of this subject matter!    Keep those cards and letters coming – DrVoIP@DrVoIP.com

 

Facebook Marketplace Ebay Scam!

The Famous Facebook Marketplace Scam!

It seems that some folks on the planet have nothing better to do than figure out new and exciting ways to scam the unsuspecting!   One of the more novel approaches we have seen is the Facebook Marketplace scam!  This scam starts out harmlessly as a vehicle sale on the Facebook Marketplace.  You see an advertisement of the great Mercedes -Benz Sprinter camper that you have been interested in and at an unbelievable price (clue 1)!  You send a message through the Facebook Marketplace to the seller expressing your interest in coming to see the vehicle.   This is followed up a day or two later (clue 2) with a very nice email from the seller suggesting that you should get your financing in place as this vehicle is priced for a quick sale.

You write back that you are a cash buyer and want to see the vehicle.   This time you get a heart breaking email back saying the seller is in the Armed Services and is about to ship out so they have placed the vehicle with Ebay Motors for your protection

I am active duty Military!

Hello, I’m serving in Sioux City Air National Guard Base ( ANGB ), IA but soon our unit will be sent back oversea to replace and help the troops scheduled to come home, so I don’t need it anymore at this time. This is the reason why I left the RV stored with all the paperwork at the eBay Motors in Sioux City, IA ready to be delivered. I have signed a contract with eBay to take care of the selling on my behalf. I want to use their escrow and transport services as they offer 100% protection and insurance to both buyers and sellers.

“The deal includes free delivery and it will arrive at your address in 3-5 days, depending on the exact location. You will have 5 days to try out prior to making any purchase and if by any reason you find something you don’t like about it you can send it back at my expense (but I am sure you will love it and you will not be disappointed). If you are interested in knowing more info about how it works, I can ask eBay to send you an email with more information on how to purchase it. eBay will contact you shortly after they have the details with all the confirmation that you need to complete this deal and you will also have proof that I am covered by them and a legitimate seller. If you would like to receive the email from eBay with all the transaction information please reply with your full name, shipping address and phone # and they will contact you right away.”

Look the email is really from Ebay!

If you now send your name and address you will in fact get an invoice.  The invoice looks real enough and to the untutored eye, it would be very easy to be taken in!  After all the reply to address is Ebay!
——————————————
From: eBay™ <support@ebay-motors-securitycenter.com>
Date: Monday, August 19, 2019 at 1:18 PM
To: unsuspecting@buyer.com
Subject: Your Invoice for 2014 Leisure Travel Unity Murphy Bed Order# 233573853682 – Review and pay!
Thank you for using eBay! 

The next step is to pay for your item. Check out and pay to get your item as soon as possible.

Dear <unsuspecting buyer name here>

You are receiving this email because the seller (Tammy Schick) has registered you as a
potential buyer for the vehicle
2014 Leisure Travel Unity Murphy Bed.
Your Invoice is attached to this email. Please follow the enclosed payment instructions.
After carefully review the information, please contact our Customer Support Department at 
+1 (818) 275-7842 in order to confirm and approve your payment.
Thank you for using eBay for your Order!
———————————————————————

Check the “WHOIS” Domain Ownership

If you are careful and you call the phone number in the email, you will actually get someone who claims to be Ebay motors customer service.    If you take the time to go to the WHOIS directory and look up the ownership of the domain name ebay-motors-securitycenter.com  you might notice that the domain is owned by someone other than Ebay!

WHOIS search results

Domain Name: EBAY-MOTORS-SECURITYCENTER.COM
Registry Domain ID: 2418304121_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.tucows.com
Registrar URL: http://www.tucows.com
Updated Date: 2019-07-30T12:44:30Z
Creation Date: 2019-07-30T12:44:24Z
Registry Expiry Date: 2020-07-30T12:44:24Z
Registrar: Tucows Domains Inc.
Registrar IANA ID: 69
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone:
Domain Status: clientTransferProhibited https://icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited https://icann.org/epp#clientUpdateProhibited
Name Server: NS1.SYSTEMDNS.COM
Name Server: NS2.SYSTEMDNS.COM
Name Server: NS3.SYSTEMDNS.COM
DNSSEC: unsigned
URL of the ICANN Whois Inaccuracy Complaint Form: https://www.icann.org/wicf/
>>> Last update of whois database: 2019-08-19T23:29:23Z <<<

Is Facebook complacent?  Does Google really know everything?

At the end of the day -remember what  you parents taught you: “If it looks to good to be true, it is to good to be true”.     You have to pay careful attention when you are buying stuff on the internet!

How can Tucows a major domain registration agency sell someone a domain name that is a clear trademark infringement and is clearly part of a phishing exhibition!  importantly, if Facebook and Google have this great ability to know everything about everybody, why is it that they do not know about this scam?  Why has this ad and others like it been running on the Marketplace for months and as near as I can see, it is still running.   The scammers are actually paying for an advertisement on Facebook?  Unbelievable!   Click on the ad and you will update Facebooks database as to what your interests are so they can sell more targeted advertising!