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1-877-378-6471

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Service options include emergency VoIP system repair to on-going supports
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1-877-378-6471

Online VoIP software training videos that really work. Available 24/7.

	What is going on at ShoreTel now? I very seldom comment, in this technology blog, on company policy and just try to stay focused on VoIP. This time I am speaking out as a ShoreTe[ ... ] Read More			Open Letter to CISCO Certification Management! Martin Sloan CCIE Voice Candidate #211151677 speaks for the entire CCIE Candidate community (DrVoIP included) when he wrote the following letter: I [ ... ] Read More
	CISCO UCCX or ShoreTel ECC – CCadmin script and power to the Supervisor! If you have managed a contact center of any size, sooner or later, you will be asked to make a change on demand. A contact center supervisor feel [ ... ] Read More			Compare ShoreTel ECC and CISCO UCCX - Handling Language Options Anyone who has been deploying telephone systems for any length of time has run into the "language" issue. Though I am personally tired of having t [ ... ] Read More

	Compare ShoreTel ECC and CISCO UCCX - Handling Language Options Anyone who has been deploying telephone systems for any length of time has run into the "language" issue. Though I am personally tired of having t[ ... ] Read More			Should You Run Your Company from Smartphones? With an estimated 45 percent of Americans now using sma [ ... ] Read More
	UCCX Scripting - "Get Statistics" and manage your call flow dynamically! Have you ever call into a customer service function, been answered with "all of our Agents are currently busy with other customers, please wait and th [ ... ] Read More			Compare ShoreTel ECC and CISCO UCCX call back from queue scripts! It is almost expected that a modern call or contact center be able to offer a "call back from Queue" option to your callers. In fact some call cente [ ... ] Read More

	Compare ShoreTel ECC and CISCO UCCX call back from queue scripts! It is almost expected that a modern call or contact center be able to offer a "call back from Queue" option to your callers. In fact some call cente[ ... ] Read More			Compare ShoreTel and CISCO - Extension Mobility Options! Do you run a business in which the day shift and the night shift share the same telephone instrument? This is a very common feature requirement in [ ... ] Read More
	How to Upgrade your ShoreTel System! The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple". The process, however, requires att [ ... ] Read More			Compare ShoreTel ECC and CISCO UCCX Contact Centers! As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX. The fact of the matter is they are both really [ ... ] Read More

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