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1-877-378-6471

1-877-378-6471

You'll only speak with North America based Engineers who speak English not Geek!
DrVoIP Medics pass rigorous testing and training before helping you!
Our Staff include CISCO CCIE level Engineers in Switching, Routing and all things VoIP
Our Staff include ShoreTel certified Contact Center and iPBX Engineers
We are Microsoft Certified professionals

1-877-378-6471

Our superior technology and process ensure you'll get consistent five-star service!
Our VoIP technology experts are the best in the business
Expert solutions that are right for you, because every VoIP system is different
Service options include emergency VoIP system repair to on-going supports
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1-877-378-6471

Online VoIP software training videos that really work. Available 24/7.

	CISCO UCCX or ShoreTel ECC – CCadmin script and power to the Supervisor! If you have managed a contact center of any size, sooner or later, you will be asked to make a change on demand. A contact center supervisor feel[ ... ] Read More			Compare ShoreTel ECC and CISCO UCCX - Handling Language Options Anyone who has been deploying telephone systems for any length of time has run into the "language" issue. Though I am personally tired of having t [ ... ] Read More
	Should You Run Your Company from Smartphones? With an estimated 45 percent of Americans now using sma [ ... ] Read More			UCCX Scripting - "Get Statistics" and manage your call flow dynamically! Have you ever call into a customer service function, been answered with "all of our Agents are currently busy with other customers, please wait and th [ ... ] Read More

	UCCX Scripting - "Get Statistics" and manage your call flow dynamically! Have you ever call into a customer service function, been answered with "all of our Agents are currently busy with other customers, please wait and th[ ... ] Read More			Compare ShoreTel ECC and CISCO UCCX call back from queue scripts! It is almost expected that a modern call or contact center be able to offer a "call back from Queue" option to your callers. In fact some call cente [ ... ] Read More
	Compare ShoreTel and CISCO - Extension Mobility Options! Do you run a business in which the day shift and the night shift share the same telephone instrument? This is a very common feature requirement in [ ... ] Read More			How to Upgrade your ShoreTel System! The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple". The process, however, requires att [ ... ] Read More

	How to Upgrade your ShoreTel System! The actual task of upgrading your ShoreTel system from one software version to the other is "brilliantly simple". The process, however, requires att[ ... ] Read More			Compare ShoreTel ECC and CISCO UCCX Contact Centers! As Contact Center implementation consultants we get to work with both ShoreTel ECC and CISCO UCCX. The fact of the matter is they are both really [ ... ] Read More
	New ShoreTel ECC and CISCO UCCX feature - Text Messaging? We continue to focus on call center strategies that optimize the caller experience by reducing or eliminating wait time. Now clearly, you have to be [ ... ] Read More			New ECC Feature - Smartphone based "Visual IVR"! Imagine that you go to a restaurant, ask for the menu and the waiter hands you a phone? You lift the handset and hear "Thank you for coming to our [ ... ] Read More

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