The Problem – Call Forwarding DNIS to Toll Free Numbers Recently we were presented with a new challenge while deploying a Call Center based on the CISCO UCCX Version 11.5 … Read More
How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago learned to use AWS if we want to get our … Read More
Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a premise based solution to a virtual call center. … Read More
WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company, we had the opportunity to listen to the major carriers describe … Read More
“ShoreTel (SHOR) is in final stages of rolling out ShoreTel Connect”. Who cares? Technology issues aside, ShoreTel remains dog meat in the financial markets. Since the company’s public offering in … Read More
Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside the call center. There are any number of reasons to … Read More
Can you send a picture to your Call Center We have been integrating SMS to CISCO UCCX and ShoreTel Call Center deployments for customer service scenarios for some time. The … Read More
In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For this reason key performance indexes are absolutely essential to the … Read More
Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target and are high impact, high content messages. Why continue to … Read More
Why use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options based on time of day and day of week. ShoreTel … Read More
Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)
Download Now ›
Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)
Download Now › |  |
 |  |
 |  |
 |  |
