ShoreTel SIP Trunk Configuration – Version 14 update Part 1

March 27th, 2015
sip_trunking61

Our older posts on this subject are getting a bit dated and an update is long over due.   ShoreTel has been using a version of SIP since day one.  We say a version of SIP because at the formation of ShoreTel, SIP standards had not yet been solidified.   ShoreTel SIP, therefor, was not interoperable nor did it need to be.   Our fist experience with ShoreTel was Version 3.1  back in 2001!    At that time, ShoreTel did not yet support IP […]

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ShoreTel fail over options using Vmware – Part 3 the “HA” and “FT” Option!

March 25th, 2015
vCenterHost

A quick review of vocabulary before we go into this subject any further.    First when we refer to vSphere, we are talking about the entire VMware ecosystem and all of its components.   It is just a short hand for the entire system solution.    ESXi is a VMware hypervisor.  It is the “host” hardware on which the “guest” virtual machines run on.  vCenter is an administrative portal that enables you to manage multiple Datacenters.   A Datacenter is a collection of ESXi […]

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ShoreTel fail over options using VMware – Part 2 the “Poor Man” Option!

March 24th, 2015
VMware San Box

A simple yet very effective step you can take to assure a high availability  is all but free!  It occurs to us that it is no longer acceptable to install ShoreTel on anything other than a VMware ESXi server!  Lets face it, you have to purchase a hardware package to host your server regardless of which way you go.   You have to purchase a copy of Microsoft Server, regardless of which way you go.  So how do we make this […]

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WebRTC “peer to peer” Call Center Demo!

March 17th, 2015
WebRTC

What is a “peer to peer” call center?  The concept is a fully functioning call center that exists only in the internet browser of the workgroup agents and supervisor participating.  In fact, no telephone lines are needed, beyond the published customer service number.  There is no large internal LAN network. No complex phone configuration, not eve n a handset. All communication with Agents is done through a Chrome or FireFox browser.  Your computer needs to have a microphone and be […]

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A ShoreTel Communicator for the Mac?

March 16th, 2015
Mac5

We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac’s throughout their enterprise.   We asked how they made that decision given the clear cost advantage WinTel PC hardware had over your basic Macbook.   The answer was simple and clearly economic.   They had used Windows in the past, but found that they had to many problems with virus, email, drivers and the annual cost of license renewals! Yes the Mac’s cost more but they […]

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Find the password from behind the ********** and other security vulnerabilities!

March 9th, 2015
password

If you are paying even the slightest attention to current technology trends, you will notice that many of your desktop applications are taking on the appearance of a browser!  The entire Microsoft Office suite, for example, has been optimized for the “cloud”.  Free versions available for iPhone.   Mobile devices in particular are depending more on “server” side applications with the “client” reduced to a thin client browser type interface.   The good news is that less computing power is […]

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Can I text your Enterprise Contact Center?

February 6th, 2015
Callproof-text-message-customer-service

Phone only ‘call centers’ have been rapidly replaced with ‘contact centers’ that can also handle email and chat communications.  Customers want more options for interacting with companies they buy products and services from.  Chat requires the customer to be at a computer and though email may be sent from a mobile phone, generally the sender is at a desktop.    In a wireless world in which every man, woman and child seems to wonder around with a ‘text’  or sms enabled […]

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ShoreTel iPBX phone system Training!

February 5th, 2015
Distance-Learning-Strategies

Phone Training is a double edged sword.   Everyone wants it  but nobody really wants to make the time commitment required to get comfortable with the new phone features that a system like ShoreTel brings to your  business.   Most folks figure it is a phone, how complex can it be?   That is true, ShoreTel phone are easy to manipulate and most features are intuitive.   There are however, a range of features that improve customer care, increase availability and enable you […]

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ShoreTel fail over options using Vmware – Part 1 Building a VMware Test Lab!

January 11th, 2015
VMware San Box

The most often asked question we hear among ShoreTel system administrators is how best to achieve “fail over”, assure high availability and assure business continuity? There is no simple answer to this question nor is there any one “best practice”. It is going to depend on any number of interrelated issues including budget, facilities, availability and down time goals. With unlimited funding there are many more options then there are if we have a very limited budget. Is our deployment […]

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AWS S3 – a ShoreTel backup strategy!

January 4th, 2015
awss3

Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage solutions and an ideal location for our ShoreTel data backup. In fact, now that ShoreTel has moved to virtualized hardware for voice gateways, we have moved our entire ShoreTel deployment into the AWS EC2 environment, but that is the subject of a separate blog! AWS is an ideal solution for backing up your ShoreTel configuration. You can choose to back […]

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