Adding Video to your Amazon Connect Contact Center
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information! I remember […]
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Powerful Amazon Connect Call Back from Queue Configuration Strategies!
The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast […]
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Building an “Appointment Reminder and Phone Tree” using Amazon Connect!
The Phone Tree Concept Phone Tree’s are have a wide range of use cases from emergency notification alerts, to social […]
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Amazon Connect Call Center Frequently Asked Questions!
We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing […]
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Amazon Connect – Start/Stop/Pause/Resume voice recording?
Recording and Analytics While configuring Amazon Connect contact flows you will find a “SET Recording and Analytics? step that you […]
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Amazon Connect – Play Pre-Recorded messages to remote Voice Mail?
Recorded Message Use Case In an outbound call center an agent may make several hundred phone calls each and every […]
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Amazon Connect – Setting Caller ID and Name for Outbound dial by Agents
Amazon Connect Caller ID Name and Number basics! Historically, the only caller ID you can send, is that of a […]
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Amazon Connect Transfer to Queue or Transfer to Flow?
When to Transfer to Flow and Why? A typical call flow might have a caller reach an IVR Call Tree […]
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Dextr configures Amazon Connect Voice Call Recording by individual State Law!
To record or not to record, that is the question It is very common to call into a contact center […]
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Amazon Connect Historical Reporting using Dextr Flex!
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
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