
Adding Video to your Amazon Connect Contact Center
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information! I remember […]
Read MoreWhy Video? If a picture is worth a thousand words then a video is an encyclopedia of information! I remember […]
Read MoreThe Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast […]
Read MoreThe Phone Tree Concept Phone Tree’s are have a wide range of use cases from emergency notification alerts, to social […]
Read MoreWe offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing […]
Read MoreRecording and Analytics While configuring Amazon Connect contact flows you will find a “SET Recording and Analytics? step that you […]
Read MoreRecorded Message Use Case In an outbound call center an agent may make several hundred phone calls each and every […]
Read MoreAmazon Connect Caller ID Name and Number basics! Historically, the only caller ID you can send, is that of a […]
Read MoreWhen to Transfer to Flow and Why? A typical call flow might have a caller reach an IVR Call Tree […]
Read MoreTo record or not to record, that is the question It is very common to call into a contact center […]
Read MoreDextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
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