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Why move the Auto Attendant into the Contact Center?
Many Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that [...]
Mobile Call Manager for the iPhone?
One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange [...]
ShoreTel Enterprise Contact Center Call Routing based on Schedules!
If you have been following our tech tips, you know that route points in the ShoreTel IPBX have a matching [...]
VoIP QOS Network Monitoring and Pathview Cloud!
Trouble Shooting VoIP issues in a multi-site deployment is a challenge to even the most talented network engineer. It is [...]
ShoreTel Enterprise Contact Center "Change Call Profile" icon
How many people hit the Auto Attendant and then dialed one for Sales? One of the most requested reports from [...]
SIP firmware for ShoreTel handsets?
To the sales team, I sound like a broken record as I repeated the engineering driven mantra: “A VoIP solution [...]
Fun with ShoreTel Voice Mail
Stuck on how to get a WAV file of a professionally recorded voice mail greeting into the right ShoreTel Voice [...]
Trouble Shooting ShoreTel SGT1 Caller ID
Caller ID is an interesting area and we see a variety of client request regarding this functionality. On analog lines, [...]
Trouble shoot "one way media" with the ShoreTel "phonectl" command!
One of the most common make/break/fix support tickets that come into the TAC center, have to do with “one way [...]
ShoreTel Route Point Configuration
Thecr ShoreTel IPBX “Route Points” are powerful configuration tools, generally used to enable third party applications. Using route points, an [...]
PDF and Email those ShoreTel Historical Reports!
“Historically”, excuse the pun, we always had a challenge with ShoreTel Contact Center Historical report!There were two issues.First, though you [...]
To VLAN or not to VLAN, that is the question!
An assumption in this blog is that if your company has a "network administrator" on staff, you have a network [...]