[breadcrumb]
Upgrading CISCO with Prime Collaboration Provisioning
Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. [...]
The Browser Wars taking control of “hosted” applications!
“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become! [...]
Is your Contact Center “Smartphone“ enabled?
“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two [...]
Use an Ingate SIParator and you are “virtually there”!
We have written on the subject of SBC quite extensively in the past and have also covered the easy installation [...]
Cisco Prime Collaboration Deployment—Lessons learned!
Upgrading is always a challenge! Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. [...]
Hosted PBX? CISCO Voice in a Router? (BE6K-S)
The economics of a “hosted” or “cloud” based data and voice service is generally based on moving costs between the [...]
The ROI of a "Call Back" option!
In his newly released ebook, Fonolo founder, Shai Berger, defines Abandoned Calls Rate as the Number of Abandoned Calls / [...]
The sad sound of a silent voice
Since late 1998, I have had the pleasure of working with the wonderful folks at OnHoldAdvertising! The husband and wife [...]
ShoreTel ECC "Sticky Email" ?
Call Center or Contact Center? Call Centers had no sooner become “Contact” Centers when multimedia “nice to have” features became [...]
V14 Configuring ShoreTel SIP Trunks P2 -SonicWall or InGate SBC?
A question that keeps coming up in the support ticket system is the subject of InGate and Session Border Controllers. [...]
Network Security begins with an "Acceptable Use" Policy!
Most folks seem to understand what a firewall is and why it is so very important. They intuitively understand they [...]
V14 Trouble Shooting ShoreTel SIP
ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively [...]