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Live Answer or Autoamted Attendant?
The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use [...]
Trends - Part 3 The Growth of WiMax
The key word in wireless is “mobility”. Broadband wire line, WiFi, WiMax and even dial-up are technology enablers that provide [...]
Trends - Part 2 the impact of SIP
Lets take a look at the impact of SIP – Aide from the pure technology play, SIP represents a fundamental [...]
Trends in the PBX equipment market - Part 1
From time to time a new technology comes along that causes a dramatic paradigm shift with significant economic impact. As [...]
ShoreTel Star Codes!
Though I know we have readers out there who have never seen a rotary dial telephone (or a 33 RPM [...]
ShoreTel Tools for Checking remote dial tone?
Sometimes there is nothing like a telephone lines mans test set to hear exactly what is going on! VoIP solutions [...]
VoIP and SRST/AES Encryption!
Encryption of VoIP traffic was, for some of us a humorous concept. I remembered as a young development professional how [...]
Least Cost Routing?
At one point in the evolution of telecommunications features, least cost routing was so sophisticated a function that it required [...]
How to get your iPhone running SIP on your ShoreTel IPBX!
If you are and iPhone aficionado, you absolutely want your iPhone to work on your ShoreTel IPBX! I recently downloaded [...]
ShoreTel ECC Abandoned Call - Call Back and Dial List applications!
The ShoreTel Enterprise Contact Center has several features that are often confused: Abandoned Call, Call Back and Dial Lists. Thought [...]
Add ShoreTel Extension Lists to your Automated Attendant
Extension Lists are a unique solution for a variety of challenges in the Call Flow War! Does your Automated Attendant [...]
Admission Bandwidth Control?
In a VoIP environment the WAN circuit is generally engineered to handle X phone calls of a specific codec. For [...]