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Does the ShoreTel Server Stream Media at G711?
You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic! This is [...]
Modify ShoreTel Database to Kill "dial 9" requirement?
Fax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then [...]
Microsoft OCS + ShoreTel = IM
Microsoft Office Communications is a powerful collaboration tool. The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also [...]
ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of [...]
ToolBar Options for ShoreTel Call Managers
The Personal or Professional Call Manager has long been a key element in the success of the ShoreTel solution. This [...]
Live Operator or Automated Attendant?
Remember, you never get a second chance to make a first impression! How you handle an incoming telephone call will largely [...]
How does a ShoreTel SBS compare to a CISCO CCME in $?
I am always being asked to compare ShoreTel and CISCO in one or another area. CISCO has a family of [...]
Leave a Message by spell by name?
In an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers [...]
"The person you have called has requested your name".
ShoreTel Call Screening is now available in Version 9! Earlier versions of ShoreTel had a “find me follow me” feature [...]
ShoreTel Enteprise Contact Center Tool Bar Setup Options
As noted in a previous post, there are reasons that you might want to consider using the standard Agent tool [...]
ShoreTel ECC Integrated Tool Bar
The ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an [...]
Memorial Day and ShoreTel Holiday Greetings Schedules!
It happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that [...]