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“Call flow” the callers experience when reaching your business!
Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump". [...]
ShoreTel Route a Call based on Area Code or Mood
"Can we route calls to a Workgroup based on the Area Code of the Caller", asks our intrepid Sales representative! [...]
ShoreTel Phone Security and the Terminated Employee ( a lesson in User Groups)
Recently a client discoverd that at terminated employee, gone for almost a month, was still answering his office extension from [...]
QOS for ShoreTel VoIP Deployments!
Setting up QOS on your routers to support ShoreTel VoIP across a WAN connection requires that you employ some creativity [...]
ShoreTel Database Replication and Manipulation of MAXDBQUERIES!
It really doesn’t matter what VoIP system you installed they all generally have one architectural characteristic in common; the configuration [...]
ShoreTel Enhanced Workgroup Services!
Historically, there were three services in the ShoreTel architecture that were no distributed to other servers. To oversimplify, this meant [...]
ShoreTel CDR Format- How to find the International Calls!
Recently, while working with a third party Call Accounting vendor, we had an opportunity to revisit ShoreTel CDR records. ShoreTel [...]
Configure ShoreTel for Redundancy, Resiliency or Business Continuity?
Of late we have seen a growing interest in building “disaster recovery” solutions for both the data and the voice [...]
Why move the Auto Attendant into the Contact Center?
Many Call Center applications have an Automated Attendant front end call tree. Typically, you might have an Automated Attendant that [...]
Mobile Call Manager for the iPhone?
One of the benefits of a successful blog, is the talented people you meet and the ideas that you exchange [...]
ShoreTel Enterprise Contact Center Call Routing based on Schedules!
If you have been following our tech tips, you know that route points in the ShoreTel IPBX have a matching [...]
VoIP QOS Network Monitoring and Pathview Cloud!
Trouble Shooting VoIP issues in a multi-site deployment is a challenge to even the most talented network engineer. It is [...]