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ShoreTel QOS on CISCO Switches?
Quality of Service or QOS remains an interesting and challenging configuration for most engineers deploying VoIP solutions. Generally you are [...]
ShoreTel “Twinning” ring your desk and cell at the same time!
So there I am, on the my desk phone, talking to some very important client and I now have 45 [...]
ShoreTel Browser Based Call Management Options!
If you have ever installed a ShoreTel solution in an environment with other than Windows desktops, you know you lose [...]
Extension Number, Phone Device, or User?
Is a phone, an Extension Number (e.g. DN) and a User the same entity? Does the User define the Extension [...]
Skills Based Routing in the ShoreTel Enterprise Contact Center!
Assuming there is more than one Agent available to service an inbound contact center call, a “skill” level can be [...]
Creating a “Personal Workgroup” to help answer your phone!
One of the great attributes of a Personal Call Manager, is the multiple call appearance functionality. When you have an [...]
ShoreTel Version 10+ “Find Me/ Follow Me” Enhancements!
Mobility and Office Extensibility continue to be "must have" feature sets for success in todays hyper competitve market place. [...]
ShoreTel Compatible Audio Conference Bridge on a Plug Server?
The Sheevaplug computer is an amazing appliance! Think of the applications you could create on this 3 watt PC often confused as [...]
Log Blog – Debugging ShoreTel Voice Mail with vmail.log
We should probably do several blogs on logs! Logs to an engineer are like finger prints to a cop! Both [...]
ShoreTel ECC – the powerful “change call profile” scripting tool!
Call Profiles can be of two varieties in the ShoreTel Enterprise Contact Center. They are either System Mandatory or User [...]
Install your ShoreTel Call Manager on your Apple iPad
On more than one occasion I have actually had to telnet into a clients router or switch using nothing more [...]
“Call flow” the callers experience when reaching your business!
Having managed 1000's of telephone system deployments over my career, one subject continues to be the project "speed bump". [...]