DrVoIP Amazon Connect Configuration Packages!

July 19th, 2019

How much does it cost to design and deploy an Amazon Connect Call Center?

We offer qualified companies a no cost “Proof of Concept “ (POC) Amazon Call Center Instance built in our portal for your use and testing with your agents able to log in and take phone calls on a number we provide.  A POC can be set up within a few hours!  From the POC, we design and deploy a solution that meets your requirements in your Amazon Connect portal.  We make use of our discovery process and planning guides.   We also build our solutions with our own Agent dashboard, named Dextr.   Dextr  provides the core feature set  that all call center professionals expect including voice, text and email routing to the ‘next available agent’.   We can also provide outbound “auto campaign dialers” to increase agent productivity for notifications, recorded announcements and appointment reminders.

Your TCO is further reduced, when compared to the cost of the  software engineering or professional services required to obtain the same feature set as that available to Dextr subscribers.    Dextr is a UCaaS solution that front ends Amazon Connect Instances with a custom agent dashboard and supervisor display.  Any enterprise with an Amazon Connect instance can onboard themselves at https://Dextr.cloudWe deploy “virtually” and “globally” so just click or call!

If  DrVoIP deploy’s your Amazon Connect instance,  we offer the following fixed cost deployment packages:

  • Amazon Connect Basic Configuration of no more than 25 Agents,  5 Customer Service Queues, 5 routing profiles
    • for a flat fee of $1350 (DrVoIP 10 hour block) – this includes setup of an Amazon Connect Instance in your portal, basic inbound routing, IVR, Call Back, as we include Dextr, all Dextr features
  • Amazon Connect Advanced Feature Creation for LEX BOTS, LAMDA./DynamoDB
    • for a flat fee of $1350  DrVoIP 10 hour block) we can add in LEX speech recognition to your IVR defined in the basic configuration, and look at data dip options
  • Amazon Connect CRM Integrations for other than Salesforce or Zoho which can be part of the Advance Feature Creation
    • This is dependent on the SOW but is generally within our DrVoIP 10 hour block)
  • Dextr is bundled in our solution packages and is no charge for first 30 days, then .007 per logged in minute or about $3.00 a day per agent desktop!

DextrDashboard07192019 DrVoIP Amazon Connect Configuration Packages!

There are two reasons we can commit to these low prices for the design, deployment, test and turn up your Amazon Connect call center.  First, we deploy virtually. no travel involved.  All work is done remotely by Certified Amazon developers.  Secondly,  most of the features that folks ask for are already developed in our Dextr.Cloud portal,  which significantly reduces the hours that would otherwise be required to implement these features on ani individual basis.

 Basic Package and Advanced Package are prepaid through our online ordering process.

Call 800-946-6127 ask LEX for Doctor VoIP or Peter!

Other DrVoIP Amazon Connect Posts:

  1. What makes up a Basic Amazon Connect Call Center?
  2. Amazon Connect Discover Questions for Call Center Planning
  3. Amazon Connect Planning Guide
  4. Amazon Connect Historical Reporting Options
  5. Amazon Connect “Forced Release” Options 
  6. Amazon Connect building prompts with Polly
  7. Building Conversational LEX Solutions
  8. Amazon Connect Call Back from Queue Options
  9. Email Routing in Amazon Connect
  10. Amazon Connect Check List
  11. Amazon Reporting Elements
  12. Amazon Connect Custom integration Tools
  13. Understanding Amazon Connect Billing
  14. Amazon Connect & Dextr.Cloud Agent Dashboard
  15. Three Minute Video Overview of the Dextr Dashboard for Amazon Connect 
  16. The ROI and TCO when using the Dextr Dashboard
  17. Amazon Connect Configuration “tips and tricks”
  18. Tech Tip – Understanding LEX BOT Versioning and Alias 

DrVoIP YouTube Channel – Complete Amazon Connect Configuration training!

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