We Design, Deploy, Service and Customize Amazon Connect!
Since 2008 DrVoIP had been working in the support of VoIP based call centers from CISCO, Avaya and Mitel/ShoreTel solutions. Since 2017 we have focused exclusively on AWS services with a particular focus on ‘Amazon Connect” call centers. From Recording and Voice Mail solutions, through Workforce Management and Voice analytics we have provided custom software integrations on time, on budget and with the highest customer satisfaction scores. Our references are public, verifiable and serve as a guide to our abilities and commitment to excellence.
We are not here to run up your professional service bill. We are here to help you realize your call center vision an always work on a “fixed fee” basis.
We deploy “virtually” and “globally” so just click or call! – DrVoIP@DrVoIP.com
DrVoIP fixed cost deployment packages
Complete design, deployment and training base package includes:
Amazon Connect instance setup in customer AWS Account, with usage billing direct from AWS;
Up to 10 inbound toll or DID numbers
DNIS direct to queue routing or 1 IVR DTMF Options Menu
Up to 5 Customer Service Queues
English Language support (option for Spanish, French)
We configure 5 Agents for your use as a template and you configure all the others you may want
Up to 5 Routing Profiles
Routing profiles bind Agents to the CSQ they are assigned to work in.
Voice Mail with Email and SMS delivery
Queue Hold with options for “call back”, voice mail, transfer or continue to hold for Agent
a single queue connector that enables website visitor to “chat” with call center Agent
Dextr Dashboard integration
Dextr can provide email routing, text routing, real time and historical reporting
Fixed Price Deployment $2995
Larger call centers quickly quoted!
Multiple Language support
DIAL by Extension
Each agent has faux Extension number that can be used for direct call to agent
Dial by Name
Speech Recognition enables caller to speak a name (i.e. Tom) or function (i.e. Sales)
Standard Publish Connector for Salesforce, Zendesk, Freshdesk, ZoHo, ServiceNow and others
Functionality defined by the CRM provider and author of the connector
FAQ, or Data acquisition before escalation to a Call Center Agent.
Free Trial of Dextr Dashboard is included!
To order an Initial Basic Configuration package and receive a detailed planing guide click here . Contact DrVoIP@DrVoIP.com or Better yet, Call 800-946-6127 ask LEX for the the Doctor!
Amazon Connect Call Center build strategy
We offer qualified companies a no cost “Proof of Concept “ (POC) Amazon Call Center Instance built in our portal for your use and testing with your agents able to log in and take phone calls on a number we provide. A POC can be set up within a few hours! From the POC, we design and deploy a solution that meets your requirements in your Amazon Connect portal. We make use of our discovery process and planning guides. We also build our solutions with our own Agent dashboard, named Dextr. Dextr provides the core feature set that all call center professionals expect including voice, text and email routing to the ‘next available agent’. We can also provide outbound “auto campaign dialers” to increase agent productivity for notifications, recorded announcements and appointment reminders.
Your TCO is further reduced, when compared to the cost of the software engineering or professional services required to obtain the same feature set as that available to Dextr subscribers. Dextr is a UCaaS solution that front ends Amazon Connect Instances with a custom agent dashboard and supervisor display. Any enterprise with an Amazon Connect instance can onboard themselves at https://Dextr.cloud. We deploy “virtually” and “globally” so just click or call!