Why your call center needs “TEXT” solutions!
21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some … Read More
The Achilles Heel of all Cloud Based Call Centers!
The Cloud Call Center Problem Statement! A very common call center requirement is the ability to route a call based … Read More
DrVoIP CISCO CIPTV2 CCNP Collaboration 300-075 Study notes!
OverView of 300-075 Content Like many other working VoIP Engineers, I have had to upgrade my CCNP yet again. The … Read More
AWS Call Center Deployment Check List!
Why Consider AWS Connect? Considering the build out of an AWS Connect Call Center? You should be! This cloud … Read More
Building an AWS Call Center is the definition of a “Disruptive” technology”!
AWS Connect – A Game Changer! It has been almost a year since we first took a look at the … Read More
Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!
Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired … Read More
Why Arlo by Netgear Sucks so bad!
Arlo on the down low! If you are considering Arlo for real time security and door answering, you will be … Read More
WTF is Ngrok?
Ngrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be … Read More
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate … Read More
An IP Blue soft-phone tool kit for serious CISCO voice engineers!
The trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over … Read More
