AWS Call Center Deployment Check List!
Why Consider AWS Connect? Considering the build out of an AWS Connect Call Center? You should be! This cloud … Read More
Building an AWS Call Center is the definition of a “Disruptive” technology”!
AWS Connect – A Game Changer! It has been almost a year since we first took a look at the … Read More
Click2WebChat.com Browser Based Call Center featuring Video Chat & Screen Share!
Do you Text or Call? Most call centers have learned that folks are not sitting at home on a wired … Read More
Why Arlo by Netgear Sucks so bad!
Arlo on the down low! If you are considering Arlo for real time security and door answering, you will be … Read More
WTF is Ngrok?
Ngrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be … Read More
Configuring a SIP Trunk TIE Line between CISCO CUCM and ShoreTel iPBX
Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate … Read More
An IP Blue soft-phone tool kit for serious CISCO voice engineers!
The trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over … Read More
CUBE SIP Header Matching – Extracting DNIS from a Toll Free Number!
The Problem – Call Forwarding DNIS to Toll Free Numbers Recently we were presented with a new challenge while deploying … Read More
AWS Connect Contact Center – Our First Impressions & Demo!
How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago … Read More
A Five9 Call Center “cloud” migration success story!
Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a … Read More
