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Amazon Connect – A Voice Mail Solution!

What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out […]

Amazon Connect – Is today a Holiday?

Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see […]

DrVoIP Amazon Connect Tech Tip – LEX Bot Versions!

Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting […]

Facebook Marketplace Ebay Scam!

The Famous Facebook Marketplace Scam! It seems that some folks on the planet have nothing better to do than figure […]

Amazon Connect Tips, Tricks and Trouble Shooting!

What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]

DrVoIP Amazon Connect Configuration Packages!

How much does it cost to design and deploy an Amazon Connect Call Center? We offer qualified companies a no […]

Amazon Connect Email Routing using Dextr.Cloud

The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]

Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!

Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. […]

Amazon Connect Call Center Planning Guide

Basic Amazon Connect Configuration Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business […]

The ROI of the Dextr Dashboard for Amazon Connect Call Centers!

Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!