
Amazon Connect Transfer to Queue or Transfer to Flow?
When to Transfer to Flow and Why? A typical call flow might have a caller reach an IVR Call Tree […]
Read MoreWhen to Transfer to Flow and Why? A typical call flow might have a caller reach an IVR Call Tree […]
Read MoreTo record or not to record, that is the question It is very common to call into a contact center […]
Read MoreDextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
Read MoreExactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
Read MorePost Call Survey configurations Configuring a post call survey in Amazon Connect is very straight forward and many others have […]
Read MoreCall Center with PBX like features? One of the most requested features folks deploying Amazon Connect typically ask for is […]
Read MoreIs Call Back from Queue really that smart an option? Would of the current strategies for managing a customer interaction […]
Read MoreOnly Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting […]
Read MoreHos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Read MoreSetting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
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