Amazon Connect & Dextr now support Chat
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
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Amazon Connect Deep Call Back Option! – a lesson in Contact Attributes
The Call Back Dilemma ! It is now common place to hear an option while you are on hold in […]
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Amazon Connect – A Voice Mail Solution!
What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out […]
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Amazon Connect – Is today a Holiday?
Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see […]
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DrVoIP Amazon Connect Tech Tip – LEX Bot Versions!
Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting […]
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Facebook Marketplace Ebay Scam!
The Famous Facebook Marketplace Scam! It seems that some folks on the planet have nothing better to do than figure […]
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Amazon Connect Tips, Tricks and Trouble Shooting!
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]
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DrVoIP Amazon Connect Configuration Packages!
How much does it cost to design and deploy an Amazon Connect Call Center? We offer qualified companies a no […]
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Amazon Connect Email Routing using Dextr.Cloud
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]
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Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!
Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. […]
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