Give Amazon Connect Phone system features with “Dial by Name” functionality
use LEX to enable a “dial by name” directory and give your call center phone system like features!
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Amazon Connect Configuration Guide
LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. – DrVoIP
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Dextr adds Global Quick Connects for Amazon Call Centers!
Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out […]
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Amazon Connect – Can Agents log in and out of individual Queues?
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
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What your home WiFi and Smartphone are telling the entire planet!
Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your […]
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Amazon Connect & Dextr now support Chat
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
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Amazon Connect Deep Call Back Option! – a lesson in Contact Attributes
The Call Back Dilemma ! It is now common place to hear an option while you are on hold in […]
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Amazon Connect – A Voice Mail Solution!
What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out […]
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Amazon Connect – Is today a Holiday?
Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see […]
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DrVoIP Amazon Connect Tech Tip – LEX Bot Versions!
Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting […]
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