Building an “Appointment Reminder and Phone Tree” using Amazon Connect!
The Phone Tree Concept Phone Tree’s are have a wide range of use cases from emergency notification alerts, to social […]
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Amazon Connect Call Center Frequently Asked Questions!
We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing […]
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Amazon Connect – Start/Stop/Pause/Resume voice recording?
Recording and Analytics While configuring Amazon Connect contact flows you will find a “SET Recording and Analytics? step that you […]
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Amazon Connect – Play Pre-Recorded messages to remote Voice Mail?
Recorded Message Use Case In an outbound call center an agent may make several hundred phone calls each and every […]
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Amazon Connect – Setting Caller ID and Name for Outbound dial by Agents
Amazon Connect Caller ID Name and Number basics! First, the only caller ID you can send, is that of a […]
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Amazon Connect Transfer to Queue or Transfer to Flow?
When to Transfer to Flow and Why? A typical call flow might have a caller reach an IVR Call Tree […]
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Dextr configures Amazon Connect Voice Call Recording by individual State Law!
To record or not to record, that is the question It is very common to call into a contact center […]
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Amazon Connect Historical Reporting using Dextr Flex!
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
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What exactly is a Contact Trace Record?
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
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Advanced Post Call Survey using Amazon Connect and LENS!
Post Call Survey configurations Configuring a post call survey in Amazon Connect is very straight forward and many others have […]
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