Dextr adds Global Quick Connects for Amazon Call Centers!
Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out of […]
Read More
Amazon Connect – Can Agents log in and out of individual Queues?
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
Read More
What your home WiFi and Smartphone are telling the entire planet!
Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your […]
Read More
Amazon Connect & Dextr now support Chat
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
Read More
Amazon Connect Deep Call Back Option! – a lesson in Contact Attributes
The Call Back Dilemma ! It is now common place to hear an option while you are on hold in […]
Read More
Amazon Connect – A Voice Mail Solution!
What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out […]
Read More
Amazon Connect – Is today a Holiday?
Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see […]
Read More
DrVoIP Amazon Connect Tech Tip – LEX Bot Versions!
Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting […]
Read More
Facebook Marketplace Ebay Scam!
The Famous Facebook Marketplace Scam! It seems that some folks on the planet have nothing better to do than figure […]
Read More
Amazon Connect Tips, Tricks and Trouble Shooting!
What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]
Read More
