Amazon Connect Transfer to Queue or Transfer to Flow?
When to Transfer to Flow and Why? A typical call flow might have a caller reach an IVR Call Tree […]
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Dextr configures Amazon Connect Voice Call Recording by individual State Law!
To record or not to record, that is the question It is very common to call into a contact center […]
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Amazon Connect Historical Reporting using Dextr Flex!
Dextr Flex adds a powerful new Historical Reporting Engine to Amazon Connect Call Centers!
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What exactly is a Contact Trace Record?
Exactly what is a CTR? Amazon Connect creates a “contact trace record” with a unique “contact ID” for each phone […]
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Advanced Post Call Survey using Amazon Connect and LENS!
Post Call Survey configurations Configuring a post call survey in Amazon Connect is very straight forward and many others have […]
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Direct Extension Dialing and queue based Voice Mail for Amazon Connect!
Call Center with PBX like features? One of the most requested features folks deploying Amazon Connect typically ask for is […]
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Amazon Connect Lets folks text a request for call back!
Is Call Back from Queue really that smart an option? Would of the current strategies for managing a customer interaction […]
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What are Amazon Connect “soft” Limits?
Only Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting […]
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Amazon Connect CRM Integrations and Custom Phone (CCP)
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
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Amazon Connect “Auto Post Call Customer Survey”?
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
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