Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
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use LEX to enable a “dial by name” directory and give your call center phone system like features!
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LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. – DrVoIP
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Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out […]
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The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
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Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your […]
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Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
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The Call Back Dilemma ! It is now common place to hear an option while you are on hold in […]
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What no Voice Mail? ( see note at end for 3/31/20 update) One of the surprises you get when working […]
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Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see […]
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Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)
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