What are Amazon Connect “soft” Limits?
Only Ten Phone Calls? If you are attempting to setup an Amazon Connect instance you need to understand some limiting […]
Read More
Amazon Connect CRM Integrations and Custom Phone (CCP)
Hos do you integrate Amazon Connect with your business process? What is a custom softphone look like>?
Read More
Amazon Connect “Auto Post Call Customer Survey”?
Setting up a Contact Flow to automatically transfer the caller to a post call survey is relatively easy in Amazon Connect. We use standar contact flows and several other AWS technology solutions to automate this process!
Read More
Give Amazon Connect Phone system features with “Dial by Name” functionality
use LEX to enable a “dial by name” directory and give your call center phone system like features!
Read More
Amazon Connect Configuration Guide
LEarn to configure an Amazon Connect Call Center soup to nuts! Tutorial includes FREE Contact Flow library you can import and use in both real life and with the tutorial. – DrVoIP
Read More
Dextr adds Global Quick Connects for Amazon Call Centers!
Dextr Quick Connects Dextr has always had a “directory” service that enabled agents to transfer callers in and out […]
Read More
Amazon Connect – Can Agents log in and out of individual Queues?
The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!
Read More
What your home WiFi and Smartphone are telling the entire planet!
Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your […]
Read More
Amazon Connect & Dextr now support Chat
Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]
Read More
Amazon Connect Deep Call Back Option! – a lesson in Contact Attributes
The Call Back Dilemma ! It is now common place to hear an option while you are on hold in […]
Read More
