Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!
Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, [...]
"Pick and Park" feature?
Pick & Park™ for Amazon Connect – Finally, Real Agent Call Control Amazon Connect is amazing – but sometimes, agents [...]
Amazon Connect Pick a Caller from Queue?
Would You Let Agents “Cherry Pick” Callers from the Queue? Not everyone agrees with the idea—but in some situations, allowing [...]
