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A ShoreTel Workgroup is a Contact Center for the rest of us!
We have been working around the call center space for a long time. Actually, it is our first love! Does [...]
VPN's and VoIP - Getting economical "full mesh" Connectivity without MPLS!
We see a lot of VoIP deployments that come to us for trouble shooting. A common problem statement is that [...]
VPN's and VoIP - Getting Connected!
We see a lot of VoIP deployments that come to us for trouble shooting. A common problem statement is that [...]
ShoreTel SIP Trunk Configuration - Version 14 update Part 1
Our older posts on this subject are getting a bit dated and an update is long over due. ShoreTel has [...]
ShoreTel fail over options using Vmware – Part 3 the “HA" and "FT" Option!
A quick review of vocabulary before we go into this subject any further. First when we refer to vSphere, we [...]
ShoreTel fail over options using VMware – Part 2 the "Poor Man" Option!
A simple yet very effective step you can take to assure a high availability is all but free! It occurs [...]
WebRTC "peer to peer" Call Center Demo!
What is a “peer to peer” call center? The concept is a fully functioning call center that exists only in [...]
A ShoreTel Communicator for the Mac?
We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac's throughout their enterprise. [...]
Find the password from behind the ********** and other security vulnerabilities!
If you are paying even the slightest attention to current technology trends, you will notice that many of your desktop [...]
Can I text your Enterprise Contact Center?
Phone only 'call centers' have been rapidly replaced with 'contact centers' that can also handle email and chat communications. Customers [...]
ShoreTel iPBX phone system Training!
Phone Training is a double edged sword. Everyone wants it but nobody really wants to make the time commitment required [...]
ShoreTel fail over options using Vmware - Part 1 Building a VMware Test Lab!
The most often asked question we hear among ShoreTel system administrators is how best to achieve "fail over", assure high [...]