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Route Points, IRN's and Media Streams!
Lately the subject of ShoreTel Route Points and IRN’s has been getting a lot of “mind share” from those working [...]
What is all the Hub about?
So you can't get any help from the IT department getting a private printer connected to your office PC. So [...]
VoIP is Intimate
A VoIP deployment is an act of intimacy. One of the great challenges for the deployment team is defining the [...]
Preview ShoreTel ECC 5.1 Agent Tool Bar!
ShoreTel has now release the Enterprise Contact Center 5.1 for Beta users. We are just now playin with it, but [...]
Where is the ShoreTel ECC Query file?
The ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data. With the release of [...]
Analog lines in the 21st Century?
Getting old is a pain in the neck! Literally and figuratively! I am trying to figure out the benefits [...]
ShoreTel Abandoned Call Handling
Every call center has peaks and valleys. Normall businesses operate with very predictable calling patterns. Traffic over the normal business [...]
New Release Process defines ShoreTel Upgrade paths
ShoreTel will often have a controlled release of software. For example, Version 9.0 might be shipping to new clients [...]
Does the ShoreTel Server Stream Media at G711?
You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic! This is [...]
Modify ShoreTel Database to Kill "dial 9" requirement?
Fax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then [...]
Microsoft OCS + ShoreTel = IM
Microsoft Office Communications is a powerful collaboration tool. The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also [...]
ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of [...]