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AI in Amazon Connect: How Bedrock, Lex, and SageMaker Work Together
Artificial Intelligence (AI) is transforming customer service — but figuring out how it actually fits into Amazon Connect can feel [...]
Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections
Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections The Hidden Challenge Behind Every Dialer Deployment When organizations launch [...]
2025 DrVoIP Contact Center Planning Guide!
Rethinking Your Amazon Connect Contact Center: Start with the Experience, Not the Technology When planning a new Amazon Connect contact [...]
Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!
Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, [...]
Why work with DrVoIP?
Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign [...]
Campaign Dialer History and the Current State of the Art in Amazon Connect
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same [...]
Would you answer a call from a toll free number?
Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls. Calls [...]
Free Trial Demo Center !
Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for [...]
Amazon Connect 2025 Update Tutorial
Amazon Connect 2025 Update! During the past year and as we enter 2025, Amazon Connect has made some significant changes. [...]
How can an Agent Originate an SMS message in Amazon Connect !
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]
Configuring Amazon Connect Voice Mail
Configuring Amazon Connect Voice Mail For several years we have been deploying a modified version of the Amazon Connect Voice [...]
"Do it yourself" kit for deploying an advanced Amazon Connect Instance!
Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center. [...]
Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections
Amazon Connect Campaign Dialer: Why Clean Lists Mean More Connections The Hidden Challenge Behind Every Dialer Deployment When organizations launch [...]
AWS AI or Google AI?
Amazon Bedrock vs Google Vertex AI — Who’s Winning the AI Race? AI is no longer a buzzword — it’s [...]
2025 DrVoIP Contact Center Planning Guide!
Rethinking Your Amazon Connect Contact Center: Start with the Experience, Not the Technology When planning a new Amazon Connect contact [...]
Amazon Connect Pick a Caller from Queue?
Would You Let Agents “Cherry Pick” Callers from the Queue? Not everyone agrees with the idea—but in some situations, allowing [...]
Enable Callers to Dial an Agent Direct?
Direct Dial and Agent? Not every contact center wants callers to be able to dial a specific agent directly. In [...]
Voice Mail Express for Amazon Connect!
Voice Mail solution for Amazon Connect for the last few years AWS has made a voice messaging solution available for [...]
How can an Agent Originate an SMS message in Amazon Connect ! - Part 2 Routing the Return Message
SMS Return Message Routing In part 1 of this blog we looked at three options that enable an Agent to [...]
How can an Agent Originate an SMS message in Amazon Connect !
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]
Configuring Amazon Connect Voice Mail
Configuring Amazon Connect Voice Mail For several years we have been deploying a modified version of the Amazon Connect Voice [...]
"Do it yourself" kit for deploying an advanced Amazon Connect Instance!
Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center. [...]
Can you Delete an Amazon Connect Contact Flow?
Out of the Box? AWS has configured the contact center to work out of the box. Add a phone number, [...]
WTF is a DNIS Map?
Route by DNIS? A common call center request is to provide a custom greetings or route a call to a [...]