[breadcrumb]
ShoreTel adds Siri features with SpeechBridge!
Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to [...]
Contact Center Remote Agent Locator!
We recently had a request for an “emergency locator” application with a different twist. Historically, we have written a number [...]
HA server in “Split Brain” mode?
What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between [...]
Upgrading CISCO with Prime Collaboration Provisioning
Don't Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. [...]
The Browser Wars taking control of “hosted” applications!
“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become! [...]
Is your Contact Center “Smartphone“ enabled?
“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two [...]
Use an Ingate SIParator and you are “virtually there”!
We have written on the subject of SBC quite extensively in the past and have also covered the easy installation [...]
Cisco Prime Collaboration Deployment—Lessons learned!
Upgrading is always a challenge! Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. [...]
Hosted PBX? CISCO Voice in a Router? (BE6K-S)
The economics of a “hosted” or “cloud” based data and voice service is generally based on moving costs between the [...]
The ROI of a "Call Back" option!
In his newly released ebook, Fonolo founder, Shai Berger, defines Abandoned Calls Rate as the Number of Abandoned Calls / [...]
The sad sound of a silent voice
Since late 1998, I have had the pleasure of working with the wonderful folks at OnHoldAdvertising! The husband and wife [...]
ShoreTel ECC "Sticky Email" ?
Call Center or Contact Center? Call Centers had no sooner become “Contact” Centers when multimedia “nice to have” features became [...]