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ShoreTel fail over options using Vmware - Part 1 Building a VMware Test Lab!
The most often asked question we hear among ShoreTel system administrators is how best to achieve "fail over", assure high [...]
AWS S3 - a ShoreTel backup strategy!
Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage [...]
ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!
If you have worked with ECC custom integrations for any length of time, you have build a library of solutions [...]
Editing ShoreTel System Prompts or WTF is a PHR file?
"Welcome to the ShoreTel Conferencing" sounds like a commercial announcement and many system owners want it changed! After all they [...]
ShoreTel VPN or MPLS? What works and saves money?
An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure. [...]
Is there a RAT Virus in your phone system?
If you have a device on your network that you do not have root privileges for, then your entire enterprise [...]
Don't Look now you've been hacked - part 2 (useful tools for awareness)!
Big Brother is Watching! The thought of people being concerned that NSA is listing and monitoring their activities is a [...]
Looking for a UCCX Wall Board? - VSR2 has the vision!
If you have ever considered adding a Wallboard to your CISCO UCCX based Contact Center deployment, you know that the [...]
Don't look now but you have been hacked!
Hackers at the Front Door? Most every home and business office now has a firewall that separates your internal computer [...]
ShoreTel Virtual Trunk Switch - Configuration and License impact!
ShoreTel currently has three virtual appliances that can be used in place of the Orange ShoreGear voice gateways and conference [...]
Hacking ShoreTel with Wireshark or Trouble Shooting One way Audio.
My First Hack? When I was a little kid, back when there was black and white TV sets and 33 [...]
Can you create a "killer" Contact Center Script?
Most Scripting engineers working with Contact Center deployments built on CISCO UCCX, ShoreTel ECC, or Avaya have amassed a collection [...]