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ToolBar Options for ShoreTel Call Managers
The Personal or Professional Call Manager has long been a key element in the success of the ShoreTel solution. This [...]
Live Operator or Automated Attendant?
Remember, you never get a second chance to make a first impression! How you handle an incoming telephone call will largely [...]
How does a ShoreTel SBS compare to a CISCO CCME in $?
I am always being asked to compare ShoreTel and CISCO in one or another area. CISCO has a family of [...]
Leave a Message by spell by name?
In an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers [...]
"The person you have called has requested your name".
ShoreTel Call Screening is now available in Version 9! Earlier versions of ShoreTel had a “find me follow me” feature [...]
ShoreTel Enteprise Contact Center Tool Bar Setup Options
As noted in a previous post, there are reasons that you might want to consider using the standard Agent tool [...]
ShoreTel ECC Integrated Tool Bar
The ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an [...]
Memorial Day and ShoreTel Holiday Greetings Schedules!
It happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that [...]
New family of ShoreTel SG voice enabled switches!
ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. There is [...]
Deploying the ShoreTel Personal Call Manager through AD Group Policy!
Installing a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System [...]
ShoreTel Enterprice Contact Center Skills Based Routing!
The ShoreTel Enterprise Contact Center provides for “Skills Based Routing” an often confusing and misunderstood feature. It is important to [...]
ShoreTel Contact Center Call Select or Agent Select
Configuring a ShoreTel ECC is better understood if we start from the Agent and work back to the caller. In [...]