Amazon Connect Basic Configuration of 5 Customer Service Queues, 5 routing profiles and basic call tree (i.e IVR) Flat fee of $1995 – this includes setup of an Amazon Connect Instance in your portal, basic inbound routing, IVR, Call Back, as we also include Dextr free trial (NOTE: your team has ownership for adding agents and assigning the agent to a routing profile that dictates which queues that agent is a member of. We configure the first 10 agents and there is not limit to the number of agents you can add). See Voice Mail Option $500 – includes email of a WAV file and/or SMS delivery with Transcription option. – This options creates an opportunity to have callers enter an extension number to reach a specific team member. If the team member is unavailable, the caller may leave a voice message or transfer to another team member. See Voice Mail Option with Speech Recognition dial by name $500 – This provides the same voice mail options as above, but enables callers to speak the name of the agent. Larger configurations are typically a multiple of this 10 hour package.