Your Call Center Vision. Delivered. Fixed Fee. No Surprises.

Since 2008, DrVoIP has been the trusted partner for VoIP-based call centers—supporting Cisco, Avaya, and Mitel/ShoreTel. Since 2017, we’ve gone all‑in on AWS with an exclusive focus on Amazon Connect. From recording and voicemail to workforce management, analytics, and AI‑powered automation—we’ve designed and deployed custom integrations on time, on budget, and with the highest client satisfaction scores.

Our references are public, verifiable, and proof of our commitment to excellence.

💡 We don’t “run the meter.” We deliver fixed‑fee projects—fast, predictable, and tailored to your business goals.

📍 We deploy virtually, globally. One click or call starts the process: DrVoIP@DrVoIP.com

DrVoIP Fixed‑Cost Deployment Packages

Base Package – $5,995

Complete design, deployment, and training for small to medium Amazon Connect contact centers, including:

• Amazon Connect instance setup in your AWS account (billing direct from AWS)
• Up to 10 inbound US toll‑free or DID numbers
  • DNIS direct‑to‑queue routing or 1 IVR DTMF menu
• Up to 5 Customer Service Queues
• English language support (Spanish & French optional)
• Unlimited Agents (we configure your first 10 as templates)
• Up to 5 Routing Profiles
  • Routing profiles bind agents to the CSQs they are assigned to
• Voicemail with email & SMS delivery
• Queue hold options (per queue):
  • Request callback
  • Leave voicemail
  • Continue to hold
• Agent Workspace dashboard integration
  • Expandable for email/text routing, real‑time & historical reporting

Larger centers? Fast, custom quotes available.

Optional Feature Packs (Additional Cost)

MULTI‑CHANNEL ENGAGEMENT

• SMS, email, chat, video, web calling, and desktop sharing
• Multi‑language routing & transcription

ADVANCED IVR & ROUTING

• Custom queue prompts & business logic per queue
• Dial‑by‑extension (direct agent reach)
• Dial‑by‑name (speech recognition by person or department)

CRM INTEGRATION

• Out‑of‑the‑box connectors: Salesforce, Zendesk, Freshdesk, ZoHo, ServiceNow, and more
• Custom API integrations to your business systems

AI & AUTOMATION

• Amazon Lex conversational bots for FAQ and data capture
• AI‑powered call summarization & sentiment analysis
• Real‑time agent assist suggestions

OUTBOUND & CAMPAIGN DIALER

• Progressive or predictive dialing for high‑volume campaigns
• List scrubbing & compliance options

AWS SERVICE INTEGRATIONS

• Cases (ticketing)
• Step‑by‑Step (guided workflows)
• Unified Customer Profiles (merge data from CRMs, databases, S3)

SECURITY & IDENTITY

• Amazon Voice ID – biometric caller verification

ADMIN TOOLS

• Web‑based Prompt Management Interface
• Live call monitoring & supervisor whisper/barge

✅ Every deployment includes a free trial of our Advanced Agent Desktop.

Questions or ready to start? Contact DrVoIP