Build it yourself?
If you are cheap, penny pinching, tight wad; a ‘geek’ entrepreneur or a call center student then this kit is for you! We have put together a complete video guide and tutorial, complete with contact flows that you can import. A reasonably intelligent, non technical professional should be able to get a complete inbound voice based contact center fully operational in about an hour! The video will walk you through the configuration of the provided contact flows which include:
- Incoming call direct to a customer service queue
- Incoming call direct to an IVR menu Option to select different customer service queues
- After hours call handler
- queue hold options that include call back, transfer to message center or continue to hold
- Basic error handler
You will have a serious business call center fully operational for less cost than an hour of our technical support. Just visit our online store!