IT First Responder SMS Hotline!

April 2nd, 2019

If you work in an enterprise IT environment as a team member you know the drill for a system down emergency. Someone alerts someone that the users are unable to access the Corporate Intranet! Panic! A ticket is initiated at the corporate help desk, and a phone call is made to the IT Director who then needs to figure out if we are having a sever failure, network failure or application failure.

The CEO, now getting phone calls from the operating executives, has now called the CIO who in turn is beating up on the IT Director and stuff starts to roll downhill. Somebody sends out a group conference line, the email stream starts up and all hands on deck are scrambling to identify the root issue.

I find the email route is just to confusing and nobody knows what the current status is as people chime in on the email, adding input and more times than not, asking for updates to pass up the line. Trying to work an issue with an open conference bridge is not real helpful and some folks did not get the email that has the conference bridge line number so key content is missing anyway.

This scenario happens way to often and we determined to find a better solution!  The result is a SMS2SMS a kind of “group text” for first responders.   Basically, you publish a number and have your stakeholders text the word “JOIN” to that number.  This will subscribe that user to your list.   Future texts sent to that number will now be copied to all other list members.   Members can STOP if they no longer want to be part of the list, but generally this is an excellent solution for first responders in any emergency management situation.  

Hit us up and we will set you up with a demo!

 

 

 

 

 

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