ShoreTel Version 9 the GPS in my phone can use my current location to set my call handling mode and effectively change my external assignment. So when I am in the office, all the calls to my extension ring in at my desk. If I go out for lunch the GPS notes my location as "not in the office" changes my external assignement and my calls start rining in on my cell. When I finally get home from a long day at the beach, the GPS notes that I am home and assigns my extension to my home phone. Now that may not be the definition of fixed mobile convergence, but it works for me!At first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After all, it already alows me to change my call handling modes, access my voice mail and see my call history. I can assign my cell phone as my "external assignment" and go seat on the beach while managing all of my office phone calls as if I was sitting at my desk. So what do I need Location Based Services for? With
ShoreTel Location Based Services
April 9th, 2009
Can you Delete an Amazon Connect Contact Flow?
Out of the Box? AWS has configured the contact center to work out of the box. Add a phone number, [...]
WTF is a DNIS Map?
Route by DNIS? A common call center request is to provide a custom greetings or route a call to a [...]
Amazon Connect adds a CRM package?
Is Amazon building a CRM Competitor? Amazon Connect continues to innovate and is adding new features at an accelerated rate. [...]