Amazon Connect Pick a Caller from Queue?
Would You Let Agents “Cherry Pick” Callers from the Queue? Not everyone agrees with the idea—but in some situations, allowing [...]
Why work with DrVoIP?
Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign [...]
Campaign Dialer History and the Current State of the Art in Amazon Connect
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same [...]
