Can you Delete an Amazon Connect Contact Flow?
Out of the Box? AWS has configured the contact center to work out of the box. Add a phone number, [...]
WTF is a DNIS Map?
Route by DNIS? A common call center request is to provide a custom greetings or route a call to a [...]
Amazon Connect adds a CRM package?
Is Amazon building a CRM Competitor? Amazon Connect continues to innovate and is adding new features at an accelerated rate. [...]
