DrVoIP named Amazon Connect Service Delivery Partner

May 20th, 2019

For Immediate Release!

DrVoIP Achieves the Amazon Connect Service Delivery Designation

May 15, 2019 DrVoIP announced today that it has achieved the AWS Service Delivery designation for Amazon Connect, recognizing that DrVoIP improves customer experience and outcomes by identifying customer pain-points and business objectives, and designing a solution based on Amazon Connect and other AWS services to help customers deliver an exceptional customer experience.

Achieving the Amazon Connect Service Delivery designation differentiates DrVoIP as an AWS Partner Network (APN) member that provides specialized demonstrated technical proficiency and proven customer success in delivering Amazon Connect. To receive the designation, APN Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.

“DrVoIP is proud to be an Amazon Connect Service Delivery Partner, said Peter Buswell, iCEO. “Our team is dedicated to helping companies achieve their technology goals by leveraging the agility, breadth of services, and pace of innovation that AWS provides.”

AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Service Delivery Program to help customers identify APN Partners with deep expertise in delivering specific AWS services.

What Clients Say about DrVoIP

Sean Kennedy IT Manager FMG Suites San Diego, CA – DrVoIP and team are very knowledgeable on AWS an specifically in our case the Connect product. Dr VoIP was able to build out a brand new call flow for our main business and several other phone systems that were brought in to the organization though acquisition. DrVoIP and team were able to meet with us, gain understanding of our needs and then able to implement a solution in AWS Connect that exceeded expectations. The cost savings of moving to AWS Connect has been huge and we loo forward to a continued relationship with DrVoIP and taking advantage of new features in Connect.

Brian Cox, IT Director ASMR, Fairfax VA – DrVoIP has been taken a very hand on approach to implementing our needs as we work to develop a replacement helpdesk solution. Our Helpdesk staff is very particular in their demands and DrVoIP has shown great flexibility in producing or adapting solutions to meet these. Additionally, they provide regular status updates are always available to hop on a conference call to hash out any issues. Additionally, I feel their knowledge of both the AWS product as well as our previous product (ShoreTel) has been a great asset in easing the transition, as they already know how our current solution works and what we will want from AWS in regards to mimicking certain features.

Contact DrVoIP@DrVoIP.com for further details.

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