ShoreTel fail over options using VMware – Part 2 the “Poor Man” Option!
A simple yet very effective step you can take to assure a high availability is all but free! It occurs […]
Read More
WebRTC “peer to peer” Call Center Demo!
What is a “peer to peer” call center? The concept is a fully functioning call center that exists only in […]
Read More
A ShoreTel Communicator for the Mac?
We recently had an opportunity to work with a ShoreTel client that was exclusively using Apple Mac’s throughout their enterprise. […]
Read More
Find the password from behind the ********** and other security vulnerabilities!
If you are paying even the slightest attention to current technology trends, you will notice that many of your desktop […]
Read More
Can I text your Enterprise Contact Center?
Phone only ‘call centers’ have been rapidly replaced with ‘contact centers’ that can also handle email and chat communications. Customers […]
Read More
ShoreTel iPBX phone system Training!
Phone Training is a double edged sword. Everyone wants it but nobody really wants to make the time commitment required […]
Read More
ShoreTel fail over options using Vmware – Part 1 Building a VMware Test Lab!
The most often asked question we hear among ShoreTel system administrators is how best to achieve “fail over”, assure high […]
Read More
AWS S3 – a ShoreTel backup strategy!
Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage […]
Read More
ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!
If you have worked with ECC custom integrations for any length of time, you have build a library of solutions […]
Read More
Editing ShoreTel System Prompts or WTF is a PHR file?
“Welcome to the ShoreTel Conferencing” sounds like a commercial announcement and many system owners want it changed! After all they […]
Read More
