We build Amazon Connect Contact Centers!
On time, on budget with the highest customer satisfaction scores!
Book a consultation Go to the Shop
Standard Consulting Partner
We Design, Deploy, Service and Customize Amazon Connect!

From Recording and Voice Mail solutions, through Workforce Management, BOTS  and Voice analytics we have provided custom software integrations on time, on budget and with the highest customer satisfaction scores. Our references are public, verifiable and serve as a guide to our abilities and commitment to excellence.

We are not here to run up your professional service bill.
We are here to help you realize your call center vision an always work on a “fixed fee” basis.

For immediate AWS cloud support! CALL 844-4-DrVoIP   or book a time slot with a DrVoIP AWS Consultant
[ssa_booking]

Business Managers
Technical Managers
Campaign Dialer History and the Current State of the Art in Amazon Connect
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same [...]
Would you answer a call from a toll free number?
Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls.   Calls [...]
DrVoIP Amazon Connect Demo Center - Try it you will like it!
Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for [...]
Amazon Connect 2025 Update Tutorial
Amazon Connect 2025 Update! During the past year and as we enter 2025, Amazon Connect has made some significant changes.  [...]
How can an Agent Originate an SMS message in Amazon Connect !
Pinpoint SMS For some time now, you have been able to channel SMS messages through the Amazon Connect CHAT API, [...]
"Do it yourself" kit for deploying an advanced Amazon Connect Instance!
Dynamic Call Centers? We can dynamically reconfigure our contact flows, the experience a caller has when calling our contact center.  [...]
Agent Step-by-Step Guide
Amazon Connect Agent Scripts? We have been very impressed with Amazon Connect's growing move into an embedded CRM.  Customer Profiles [...]
Deploy an Amazon Connect Contact Center for $195?
Pay Only for what you use We have been working with Amazon Connect since the product was introduced back in [...]
Adding Video to your Amazon Connect Contact Center
Why Video? If a picture is worth a thousand words then a video is an encyclopedia of information!   I remember [...]
Powerful Amazon Connect Call Back from Queue Configuration Strategies!
The Amazon Connect Call Back from Queue Dilemma! Assume you have a call center that follows the sun from coast [...]
Building an "Appointment Reminder and Phone Tree" using Amazon Connect!
The Phone Tree Concept Phone Tree's are have a wide range of use cases from emergency notification alerts, to social [...]
Amazon Connect Call Center Frequently Asked Questions!
We offer an illustrated Detailed Planning guide for outlining the issues you need to should consider if you are designing [...]
Check the Blog
Need a Contact Center Planning guide?
Get the "DrVoIP Contact Center Planning Guide" free! Just call and speak to a DrVoIP Amazon Connect consultant! Or Visit the shop and pick up a copy along with the "Build it Yourself" kit.
Download Now or Purchase Support