This is a UCCX &amp;amp;quot;Quick Start&amp;amp;quot; solution for adding this functionality to your existing script. It has boolean options for switching on &amp;amp;quot;Play position in queue&amp;amp;quot; and/or &amp;amp;quot;Play estimated wait time&amp;amp;quot;. The script works but will require you to modify some code to make it work with your existing script. As with all of our scripts this does not include implementation support and is not returnable, so please research carefully! You can purchase this script along with a single incident support SKU if you want implementation assistance. See this YouTube video for details on the script https://youtu.be/JFnxhbtvJ-w You are downloading two scripts: the EWT sub-flow plus the stub code that you add to your main CSQ queue flow. So you will modify your existing code to include the reference code to the subflow which is called to do the actual calculation. URGENT NOTE - If you are not an experienced UCCX scripting engineer, please do NOT purchase this script! Optionally purchase the script and a SINGLE INSTANCE technical support ticket and we will schedule the install and configuration of ONE CSQ for you! Then you can use it as a model for adding other CSQ's.