This script was an option to the DrVoIP Generic Queue Script. It consists of two scripts, the module that should be added to your main script (usually an option from within the Queue Messages) and the module that runs hold for the caller. (The actual position at the time the callback request is made, may be as much as a minute difference in actual wait time) You will need to modify the script to meet your requirements, but this will launch you faster than you can do it yourself. The script is will annotated with comments so it should be relatively straight forward to modify for you existing queue script. No support is included and no returns are accepted. We are happy to implement this script for you but you will need to purchase a single instance support package. URGENT NOTE - If you are not an experienced UCCX scripting engineer, please do NOT purchase this script! Optionally purchase the script and a SINGLE INSTANCE technical support ticket and we will schedule the install and configuration of ONE CSQ for you! Then you can use it as a model for adding other CSQ's.