Find the password from behind the ********** and other security vulnerabilities!
If you are paying even the slightest attention to current technology trends, you will notice that many of your desktop […]
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Can I text your Enterprise Contact Center?
Phone only ‘call centers’ have been rapidly replaced with ‘contact centers’ that can also handle email and chat communications. Customers […]
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ShoreTel iPBX phone system Training!
Phone Training is a double edged sword. Everyone wants it but nobody really wants to make the time commitment required […]
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ShoreTel fail over options using Vmware – Part 1 Building a VMware Test Lab!
The most often asked question we hear among ShoreTel system administrators is how best to achieve “fail over”, assure high […]
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AWS S3 – a ShoreTel backup strategy!
Amazon Web Services (AWS) has a range of storage options that make them our first choice in cloud based storage […]
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ShoreTel ECC MySQL rants, raves and solutions for email, chat and text (SMS) messaging!
If you have worked with ECC custom integrations for any length of time, you have build a library of solutions […]
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Editing ShoreTel System Prompts or WTF is a PHR file?
“Welcome to the ShoreTel Conferencing” sounds like a commercial announcement and many system owners want it changed! After all they […]
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ShoreTel VPN or MPLS? What works and saves money?
An IPsec Virtual Private Network or VPN, is sometimes used as a backup route for a Wide Area Network failure. […]
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Is there a RAT Virus in your phone system?
If you have a device on your network that you do not have root privileges for, then your entire enterprise […]
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Don’t Look now you’ve been hacked – part 2 (useful tools for awareness)!
The thought of people being concerned that NSA is listing and monitoring their activities is a hysterically funny concept to […]
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