Put your ShoreTel to work automating “Interviews” and “Surveys”
Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the […]
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Quick Peek at ShoreTel Connect – What’s in ShoreTel V15!
Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version […]
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UCCX Instant Contact Center “Killer Script” $295?!
The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy […]
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ShoreTel adds Siri features with SpeechBridge!
Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to […]
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Contact Center Remote Agent Locator!
We recently had a request for an “emergency locator” application with a different twist. Historically, we have written a number […]
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HA server in “Split Brain” mode?
What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between […]
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Upgrading CISCO with Prime Collaboration Provisioning
Don’t Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. […]
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The Browser Wars taking control of “hosted” applications!
“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become! […]
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Is your Contact Center “Smartphone“ enabled?
“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two […]
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Use an Ingate SIParator and you are “virtually there”!
We have written on the subject of SBC quite extensively in the past and have also covered the easy installation […]
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