blog | DrVoIP

What is a route or dial plan? Most if not all phone systems provide for route plans and calling or […]

ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways. Though we are […]

Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, […]

When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a […]

Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, […]

Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the […]

Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version […]

The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy […]

Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to […]

We recently had a request for an “emergency locator” application with a different twist. Historically, we have written a number […]

Is your network Ready?