Build ShoreTel Connect inside your own private Cloud using AWS!
Placing your ShoreTel HQ in the “cloud”? Moving the ShoreTel HQ server to a data center to increase system resiliency, […]
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Add DNIS routing to your ShoreTel ECC Contact Center!
Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any […]
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What Carrier can provide Fiber to my branch office?
What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your […]
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ShoreTel lsp_ping and the SG-Vphone coma!
Ping a network engineers best friend! Most network folks are comfortable with a standard Ping command. Some even know that […]
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Compare CISCO and ShoreTel “dial plans” and “calling priviledges”!
What is a route or dial plan? Most if not all phone systems provide for route plans and calling or […]
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Trouble Shooting ShoreTel ECC Scripts
ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways. Though we are […]
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CISCO Version 11 – New “Conference Now” feature!
Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, […]
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CISCO Configuration Professional Express
When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a […]
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Cloud based Next Gen Firewalls?
Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, […]
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Put your ShoreTel to work automating “Interviews” and “Surveys”
Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the […]
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