HA server in “Split Brain” mode?
What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between … Read More
Upgrading CISCO with Prime Collaboration Provisioning
Don’t Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. … Read More
The Browser Wars taking control of “hosted” applications!
“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become! … Read More
Is your Contact Center “Smartphone“ enabled?
“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two … Read More
Use an Ingate SIParator and you are “virtually there”!
We have written on the subject of SBC quite extensively in the past and have also covered the easy installation … Read More
Cisco Prime Collaboration Deployment—Lessons learned!
Upgrading is always a challenge! Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. … Read More
Hosted PBX? CISCO Voice in a Router? (BE6K-S)
The economics of a “hosted” or “cloud” based data and voice service is generally based on moving costs between the … Read More
The ROI of a “Call Back” option!
In his newly released ebook, Fonolo founder, Shai Berger, defines Abandoned Calls Rate as the Number of Abandoned Calls / … Read More
The sad sound of a silent voice
Since late 1998, I have had the pleasure of working with the wonderful folks at OnHoldAdvertising! The husband and wife … Read More
ShoreTel ECC “Sticky Email” ?
Call Center or Contact Center? Call Centers had no sooner become “Contact” Centers when multimedia “nice to have” features became … Read More
