Amazon Connect Forced Release Behavior Option
Forced Release or Wrap Behavior for agents that miss a phone call?
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Amazon Connect Custom Integration tools!
Learn how to integrate AWS Connect with the use of popular AWS services like Lambda and DynamoDB!
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Amazon Connect Arrange a Call Back from Queue?
Setting up options for Callers waiting in Queue for “the next available representative” often include offering a call back option. […]
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Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!
Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP […]
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Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of […]
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Front End your Call Center with Twilio Appointment Reminder!
Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in […]
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Why your call center needs “TEXT” solutions!
21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some […]
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The Achilles Heel of all Cloud Based Call Centers!
The Cloud Call Center Problem Statement! A very common call center requirement is the ability to route a call based […]
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DrVoIP CISCO CIPTV2 CCNP Collaboration 300-075 Study notes!
OverView of 300-075 Content Like many other working VoIP Engineers, I have had to upgrade my CCNP yet again. The […]
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