
The Achilles Heel of all Cloud Based Call Centers!
The Cloud Call Center Problem Statement! A very common call center requirement is the ability to route a call based […]
Read MoreThe Cloud Call Center Problem Statement! A very common call center requirement is the ability to route a call based […]
Read MoreOverView of 300-075 Content Like many other working VoIP Engineers, I have had to upgrade my CCNP yet again. The […]
Read MoreWhy Consider AWS Connect? Considering the build out of an AWS Connect Call Center? You should be! This cloud […]
Read MoreAWS Connect – A Game Changer! It has been almost a year since we first took a look at the […]
Read MoreDo you Text or Call? Most call centers have learned that folks are not sitting at home on a wired […]
Read MoreArlo on the down low! If you are considering Arlo for real time security and door answering, you will be […]
Read MoreNgrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be […]
Read MoreMerging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate […]
Read MoreThe trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over […]
Read MoreThe Problem – Call Forwarding DNIS to Toll Free Numbers Recently we were presented with a new challenge while deploying […]
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