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The Problem – Call Forwarding DNIS to Toll Free Numbers Recently we were presented with a new challenge while deploying […]

How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago […]

Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a […]

WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company, we […]

“ShoreTel (SHOR) is in final stages of rolling out ShoreTel Connect”. Who cares? Technology issues aside, ShoreTel remains dog meat […]

Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside […]

Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX […]

In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For […]

Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target […]

Why use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options […]

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