Put your ShoreTel to work automating “Interviews” and “Surveys”
Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the … Read More
Quick Peek at ShoreTel Connect – What’s in ShoreTel V15!
Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version … Read More
UCCX Instant Contact Center “Killer Script” $295?!
The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy … Read More
ShoreTel adds Siri features with SpeechBridge!
Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to … Read More
Contact Center Remote Agent Locator!
We recently had a request for an “emergency locator” application with a different twist. Historically, we have written a number … Read More
HA server in “Split Brain” mode?
What is a High Availability Server Configuration? HA availability server configuration often results from the sharing of a database between … Read More
Upgrading CISCO with Prime Collaboration Provisioning
Don’t Procrastinate! Sooner or later you will find you need to upgrade your VoIP deployment, regardless of the vendor. … Read More
The Browser Wars taking control of “hosted” applications!
“”As more and more applications become cloud based hosted solutions, the more urgent your choice of Internet Browser will become! … Read More
Is your Contact Center “Smartphone“ enabled?
“When it comes to customer engagement options, digital contact will surpass voice contact in contact centers in less than two … Read More
Use an Ingate SIParator and you are “virtually there”!
We have written on the subject of SBC quite extensively in the past and have also covered the easy installation … Read More
