How does a ShoreTel SBS compare to a CISCO CCME in $?
I am always being asked to compare ShoreTel and CISCO in one or another area. CISCO has a family of […]
Read MoreLeave a Message by spell by name?
In an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers […]
Read More“The person you have called has requested your name”.
ShoreTel Call Screening is now available in Version 9! Earlier versions of ShoreTel had a “find me follow me” feature […]
Read MoreShoreTel Enteprise Contact Center Tool Bar Setup Options
As noted in a previous post, there are reasons that you might want to consider using the standard Agent tool […]
Read MoreShoreTel ECC Integrated Tool Bar
The ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an […]
Read MoreMemorial Day and ShoreTel Holiday Greetings Schedules!
It happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that […]
Read MoreNew family of ShoreTel SG voice enabled switches!
ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. There is […]
Read MoreDeploying the ShoreTel Personal Call Manager through AD Group Policy!
Installing a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System […]
Read MoreShoreTel Enterprice Contact Center Skills Based Routing!
The ShoreTel Enterprise Contact Center provides for “Skills Based Routing” an often confusing and misunderstood feature. It is important to […]
Read MoreShoreTel Contact Center Call Select or Agent Select
Configuring a ShoreTel ECC is better understood if we start from the Agent and work back to the caller. In […]
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