VoIP and Microsoft Outlook Integration?
Does your Microsoft Outlook Integrate with your phone system? This functionality is getting to be the “minimum daily adult requirement” […]
Read MoreShoreTel compatible audio conference server?
SIP trunks can be used for a wide variety of call processing solutions, some of which are very cost effective […]
Read MoreShoreTel Contact Center – Integrated Agent Tool Bar
The ShoreTel Contact Center provides two strategies for call management at the desktop. We have found that the basic […]
Read MoreCall Center Design
It is very normal to start planning a call center around the concept of DNIS, Groups, Agents and Skills. Experience […]
Read MoreShoreTel Location Based Services
At first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After […]
Read MoreShoreTel CRM Integration
Every business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very […]
Read MorePriority Call Management?
Are all your customers equal? Every business owner, large or small knows the answer to that question and the answer […]
Read MoreVoIP System Design – Call Flow
Installing a VoIP solution has a wide range of technical issues that need to be addressed, organized and accounted for. […]
Read MoreShoreTel Version 9 Personalized Call Handling Options
Call Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you […]
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