ShoreTel Enterprice Contact Center Skills Based Routing!
The ShoreTel Enterprise Contact Center provides for “Skills Based Routing” an often confusing and misunderstood feature. It is important to […]
Read MoreShoreTel Contact Center Call Select or Agent Select
Configuring a ShoreTel ECC is better understood if we start from the Agent and work back to the caller. In […]
Read MoreLive Answer or Autoamted Attendant?
The genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use […]
Read MoreTrends – Part 3 The Growth of WiMax
The key word in wireless is “mobility”. Broadband wire line, WiFi, WiMax and even dial-up are technology enablers that provide […]
Read MoreTrends – Part 2 the impact of SIP
Lets take a look at the impact of SIP – Aide from the pure technology play, SIP represents a fundamental […]
Read MoreTrends in the PBX equipment market – Part 1
From time to time a new technology comes along that causes a dramatic paradigm shift with significant economic impact. As […]
Read MoreShoreTel Star Codes!
Though I know we have readers out there who have never seen a rotary dial telephone (or a 33 RPM […]
Read MoreShoreTel Tools for Checking remote dial tone?
Sometimes there is nothing like a telephone lines mans test set to hear exactly what is going on! VoIP solutions […]
Read MoreVoIP and SRST/AES Encryption!
Encryption of VoIP traffic was, for some of us a humorous concept. I remembered as a young development professional how […]
Read MoreLeast Cost Routing?
At one point in the evolution of telecommunications features, least cost routing was so sophisticated a function that it required […]
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