ShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of […]
Read MoreToolBar Options for ShoreTel Call Managers
The Personal or Professional Call Manager has long been a key element in the success of the ShoreTel solution. This […]
Read MoreLive Operator or Automated Attendant?
Remember, you never get a second chance to make a first impression! How you handle an incoming telephone call will largely […]
Read MoreHow does a ShoreTel SBS compare to a CISCO CCME in $?
I am always being asked to compare ShoreTel and CISCO in one or another area. CISCO has a family of […]
Read MoreLeave a Message by spell by name?
In an early April Blog entitled Add ShoreTel Extension Lists to your Automated Attendant we talked about limiting a callers […]
Read More“The person you have called has requested your name”.
ShoreTel Call Screening is now available in Version 9! Earlier versions of ShoreTel had a “find me follow me” feature […]
Read MoreShoreTel Enteprise Contact Center Tool Bar Setup Options
As noted in a previous post, there are reasons that you might want to consider using the standard Agent tool […]
Read MoreShoreTel ECC Integrated Tool Bar
The ShoreTel Contact Center or Enterprise Contact Center product development effort has and continues to be a “process” not an […]
Read MoreMemorial Day and ShoreTel Holiday Greetings Schedules!
It happens every year, every holiday at exactly the same time. Usually, at 4PM the day before the “holiday” that […]
Read MoreNew family of ShoreTel SG voice enabled switches!
ShoreTel has a family of new media gateways. The more interesting switches are referred to as SGV switches. There is […]
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