ShoreTel PCM 9.1 Microsoft Installation Error

September 30th, 2009

When installing the ShoreTel PCM 9.1 call manager software on a PC that has been upgraded to Windows XP service pack 3, occasionally there is a Microsoft Installer error that prevents the ShoreTel software from being installed. The error is “Error 1720 – A script required for this install to complete could not be run”. The installation will then fail requiring the issue to be corrected and the installer to be ran again. This is caused by an issue with the Window XP service pack 3 install that sometimes will corrupt certain binaries used by the OS. Microsoft recommends a reinstall of the “Microsoft Distributed Transaction Coordinator” to correct the issue. This challenge is usually only noticed in a handful of service pack 3 machines where the corruption is present. http://support.microsoft.com/kb/891801

Comments are closed.

VoIP Directory

drvoip directory

Ask DrVoIP

ask drvoip

Network Readiness Assessment

drvoip readiness checklist

Is your network Ready?

Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)

Download Now ›

DrVoIP Planning Guide

voip planning guide

DrVoIP Planning Guide

A plain language VoIP guide for the business professional. (pdf)

Download Now ›

DrVoIP ShoreTel ECC Planning Guide

ecc planning guide

DrVoIP ShoreTel ECC Planning Guide

Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)

Download Now ›

Training Videos

shoretel ipbx cisco cusm
shoretel ecc audio voice prompts
cisco uccx call back option
generic call queue cc admin
   

statcounter



free
web stats


© Copyright DrVoIP.com 2017
Follow DrVoIP