ECC Medical Applications

September 21st, 2009

With all the talk about “health care” you would expect growing demand for  more application integration for this particular industry vertical!  The ShoreTel Enterprise Contact Center can process “dial lists” that enable the system  to make outbound phone calls.   The “dial list” typically gets a list of phone numbers from a MySQL database that can be populated by some other application, like scheduling software.   It would not be out of the realm of possibility for the ShoreTel ECC to be used to confirm appointments or to generate a broadcast message that could be confirmed by a script that captures DTMF responses, including the ability to talk to a live person!

The ShoreTel Enterprise Contact Center, though primarily and inbound call processing solution, can be applied to do outbound campaign dialing.   In addition to the native SQL scripting tools,  the system  can integrate with a wide variety of applications through either OBDC, XML or “triggers” and we have had experience with each of these options.    There is a young man up in the bay area, Houston Neal,  who has been writing a bit about Health Care Applications and you might take a minute to check out his recent article on this subject:  Seven Great Applications for PBX systems in Medial Practice.

Comments are closed.

VoIP Directory

drvoip directory

Ask DrVoIP

ask drvoip

Network Readiness Assessment

drvoip readiness checklist

Is your network Ready?

Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)

Download Now ›

DrVoIP Planning Guide

voip planning guide

DrVoIP Planning Guide

A plain language VoIP guide for the business professional. (pdf)

Download Now ›

DrVoIP ShoreTel ECC Planning Guide

ecc planning guide

DrVoIP ShoreTel ECC Planning Guide

Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)

Download Now ›

Training Videos

shoretel ipbx cisco cusm
shoretel ecc audio voice prompts
cisco uccx call back option
generic call queue cc admin
   

statcounter



free
web stats


© Copyright DrVoIP.com 2017
Follow DrVoIP