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AWS AI or Google AI?
Amazon Bedrock vs Google Vertex AI — Who’s Winning the AI Race? AI is no longer a buzzword — it’s [...]
Using AI in your Call Center?
Amazon Connect Meets AI AI in the contact center isn’t new — it just has a new spotlight. Everyone’s talking [...]
2025 DrVoIP Contact Center Planning Guide!
Rethinking Your Amazon Connect Contact Center: Start with the Experience, Not the Technology When planning a new Amazon Connect contact [...]
Why Your Website and Call Center Should Be Besties: The Amazon Connect Love Story!
Ever feel like your website and call center are two ships passing in the night? One's all flashy and interactive, [...]
"Pick and Park" feature?
Pick & Park™ for Amazon Connect – Finally, Real Agent Call Control Amazon Connect is amazing – but sometimes, agents [...]
Amazon Connect Pick a Caller from Queue?
Would You Let Agents “Cherry Pick” Callers from the Queue? Not everyone agrees with the idea—but in some situations, allowing [...]
Why work with DrVoIP?
Quick overview of what it is like to work with DrVoIP along with a brief history of Amazon Connect Campaign [...]
Campaign Dialer History and the Current State of the Art in Amazon Connect
A Brief History Amazon Connect was introduced in 2017 as a revolutionary, cloud-native contact center solution from AWS. That same [...]
Would you answer a call from a toll free number?
Campaign Dialer Feature Request? We are often asked to comment on how to increase answer rates on cold calls. Calls [...]
Free Trial Demo Center !
Amazon Connect Demo Center We offer a complete Amazon Connect Contact center with all the bells and whistles free for [...]
Build an ai Receptionist for your call center
An ai Receptionist? Back when vacuum tubes were still part of the computer science curriculum in most colleges, I read [...]
Enable Callers to Dial an Agent Direct?
Direct Dial and Agent? Not every contact center wants callers to be able to dial a specific agent directly. In [...]