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ShoreTel Digest Authentication
How to Change ShoreTel HQ Server IP Address without re-install
How to Setup ShoreTel Softphone
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SIP Stuff in General
SIP understanding debug and traces
Installing TAPI on ShoreTel Post Version 13
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CISCO Cheat Sheet- Configure Single Number Reach
How to push out new firmware in CISCO CUCM
How to configure a Gateway to use SIP and SIP Trunk between Gateway and CUCM.
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Import CUCM Users into Unity VM without AD
SIP Secruity
SIP Secruity Recommendations
Where are rouge registrations logged?
IP Trouble Shooting
Ping Command Line Options
Step by Step move to New UCCX Server
UCCX Password Reset
Finesse Activation Notes
ShoreTel Sky
Utilties for Engineers and Technicians
Editing WAv files with Audacity for ShoreTel and CISCO
Unpacking TAR files in Windows OS
ShoreTel ECC
Migrating ShoreTel ECC to New Platform with New IP Address
Folders to move from old ecc to new ecc
Rebuild UC Voice Mail Module after Failure
UC500 Mobility Profile configuration
Sample basic router configuraiton Security hardening
Amazon Connect
Amazon Connect - how is call back treated as a metric
Amazon Connect - Configure SAML
Amazon Connect - OutboundDialer API voice answer detect?
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» Articles in this category:

Understanding SIP Firewall Configuration Article rated 2.9/5.0
In order for VOIP  Phone System to communicate successfully with VoIP providers and Remote Extensions, your firewall/router device must be configured for SIP operation. To maximize your chances o...
What different types of Codecs are there? Article rated 2.9/5.0
A Codec converts an analog signal to a digital one for transmission over a data network. The following Codecs are in use today GSM - 13 Kbps (full rate), 20ms frame size iLBC - 15Kbps,20ms frame s...
What is DID? Article rated 3.0/5.0
ID - Direct Inward Dialing (also called DDI in Europe) is a feature offered by telephone companies for use with their customers' PBX system, whereby the telephone company (telco) allocates a range of ...
What does ENUM mean? Article rated 3.1/5.0
    ENUM stands for Telephone Number Mapping. Behind this ‘abbreviation’ hides a great idea: To be reachable anywhere in the world with the same number – and via the best...
How does FAX work in VOIP environments? Article rated 3.0/5.0
    FAX was designed for analog networks, and does not travel well over a VOIP network. The reason for this is that FAX communication uses the signal in a different way to regular voice co...
FXS/ FXO procedures – how it technically works Article rated 2.9/5.0
  What do the terms FXS and FXO mean?   FXS and FXO are the name of ports used by Analog phone lines (also known as POTS - Plain Old Telephone Service) or phones.   FXS - Forei...
Setting ShoreTel Option 156 Article rated 4.1/5.0
To set up DHCP option 156 for ShoreTel telephones:Step 1 Open DHCP Manager on your Microsoft DHCP server.Step 2 Right-click the DHCP server, and select Set pre-defined options.NOTE If your organizatio...
How to create new Mobility User in CUCM 8+ Article rated 3.0/5.0
(1) Call Manager Configuration Steps to accomplish above:A - Log into CUCM and locate user to verify user is in Active Directory;B - In UCM go to User Manager, End UserC - Create A Mobility Profile (C...
CISCO dial peer Translation Rule - Quick Summary Guide Article rated 3.2/5.0
Here is a custom made guide for using translation rules/profiles. I have explained the concepts of the rules/profiles and then given some common uses of them.   TRANSLATION RULES/PROFILES ====...
Telepresence Configuration Cheat Sheet Article rated 3.0/5.0
After Setup of Teleconference VTS Server;  Version 4
IM&P Configuration Cheat Sheet Article rated 3.0/5.0
MP Setup = (1) CUCM, Redhat Linux 6, 80 GB, 4GB Ram, 2 processors / (2) IMP only needs 2GB memory&nb...
Amazon Connect - Calculate the cost of Chat Article rated 3.0/5.0
How to calculate the cost of Chat in Amazon Connect

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