This simple converter will take a wav vile and convert it to the correct format needed by ShoreTel and CISCO IVR applications. Unzip it to a new folder. Take your wav files and drop them on the &quot;batch-convert-shoretel.bat&quot; file. This will create a new file named ShoreTelReady with your correctly formatted wav files. You will need to delete this new folder each time you convert new wav file! Works flawlessly! Saved my butt many times!