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Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside […]

Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX […]

In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For […]

Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target […]

Why use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options […]

So you are upgrading to ShoreTel Connect! Watch out for these blistering hot spots: Assume you have a call center […]

For compliance will you Record Audio or Screen? There are a range of products and services that can be used […]

Placing your ShoreTel HQ in the “cloud”? Moving the ShoreTel HQ server to a data center to increase system resiliency, […]

Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any […]

What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your […]

Is your network Ready?