blog | DrVoIP

Ngrok better than sliced bread! As a software engineer developing telecom based web applications, testing and validating software can be […]

Merging Systems is fun and easy? In a world of swirling mergers and acquisitions, IT organizations are expected to integrate […]

The trials of a Call Center Engineer! As a consulting engineers, we spend a lot of time working remotely over […]

The Problem – Call Forwarding DNIS to Toll Free Numbers Recently we were presented with a new challenge while deploying […]

How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago […]

Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a […]

WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company, we […]

“ShoreTel (SHOR) is in final stages of rolling out ShoreTel Connect”. Who cares? Technology issues aside, ShoreTel remains dog meat […]

Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside […]

Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX […]

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