blog | DrVoIP

So you are upgrading to ShoreTel Connect! Watch out for these blistering hot spots: Assume you have a call center […]

For compliance will you Record Audio or Screen? There are a range of products and services that can be used […]

Placing your ShoreTel HQ in the “cloud”? Moving the ShoreTel HQ server to a data center to increase system resiliency, […]

Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any […]

What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your […]

Ping a network engineers best friend! Most network folks are comfortable with a standard Ping command. Some even know that […]

What is a route or dial plan? Most if not all phone systems provide for route plans and calling or […]

ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways. Though we are […]

Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, […]

When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a […]

Is your network Ready?