Cisco Prime Collaboration Deployment—Lessons learned!
Upgrading is always a challenge! Upgrading collaboration solutions like ShoreTel or CISCO has always been a challenge for system administrators. … Read More
Hosted PBX? CISCO Voice in a Router? (BE6K-S)
The economics of a “hosted” or “cloud” based data and voice service is generally based on moving costs between the … Read More
The ROI of a “Call Back” option!
In his newly released ebook, Fonolo founder, Shai Berger, defines Abandoned Calls Rate as the Number of Abandoned Calls / … Read More
The sad sound of a silent voice
Since late 1998, I have had the pleasure of working with the wonderful folks at OnHoldAdvertising! The husband and wife … Read More
ShoreTel ECC “Sticky Email” ?
Call Center or Contact Center? Call Centers had no sooner become “Contact” Centers when multimedia “nice to have” features became … Read More
V14 Configuring ShoreTel SIP Trunks P2 -SonicWall or InGate SBC?
A question that keeps coming up in the support ticket system is the subject of InGate and Session Border Controllers. … Read More
Network Security begins with an “Acceptable Use” Policy!
Most folks seem to understand what a firewall is and why it is so very important. They intuitively understand they … Read More
V14 Trouble Shooting ShoreTel SIP
ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively … Read More
A ShoreTel Workgroup is a Contact Center for the rest of us!
We have been working around the call center space for a long time. Actually, it is our first love! Does … Read More
VPN’s and VoIP – Getting Connected!
We see a lot of VoIP deployments that come to us for trouble shooting. A common problem statement is that … Read More
