
AWS Connect Contact Center – Our First Impressions & Demo!
How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago […]
Read MoreHow we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago […]
Read MoreTime for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a […]
Read MoreWANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company, we […]
Read More“ShoreTel (SHOR) is in final stages of rolling out ShoreTel Connect”. Who cares? Technology issues aside, ShoreTel remains dog meat […]
Read MoreCall Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside […]
Read MoreCan you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX […]
Read MoreIn business what is measured gets done! We subscribe to the business adage that what is measured gets done! For […]
Read MoreMobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target […]
Read MoreWhy use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options […]
Read MoreSo you are upgrading to ShoreTel Connect! Watch out for these blistering hot spots: Assume you have a call center […]
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