V14 Configuring ShoreTel SIP Trunks P2 -SonicWall or InGate SBC?
A question that keeps coming up in the support ticket system is the subject of InGate and Session Border Controllers. … Read More
Network Security begins with an “Acceptable Use” Policy!
Most folks seem to understand what a firewall is and why it is so very important. They intuitively understand they … Read More
V14 Trouble Shooting ShoreTel SIP
ShoreTel SIP is just not that hard to configure! When things go right, and it all works, it is relatively … Read More
A ShoreTel Workgroup is a Contact Center for the rest of us!
We have been working around the call center space for a long time. Actually, it is our first love! Does … Read More
VPN’s and VoIP – Getting Connected!
We see a lot of VoIP deployments that come to us for trouble shooting. A common problem statement is that … Read More
VPN’s and VoIP – Getting economical “full mesh” Connectivity without MPLS!
We see a lot of VoIP deployments that come to us for trouble shooting. A common problem statement is that … Read More
ShoreTel SIP Trunk Configuration – Version 14 update Part 1
Our older posts on this subject are getting a bit dated and an update is long over due. ShoreTel has … Read More
ShoreTel fail over options using Vmware – Part 3 the “HA” and “FT” Option!
A quick review of vocabulary before we go into this subject any further. First when we refer to vSphere, we … Read More
ShoreTel fail over options using VMware – Part 2 the “Poor Man” Option!
A simple yet very effective step you can take to assure a high availability is all but free! It occurs … Read More
WebRTC “peer to peer” Call Center Demo!
What is a “peer to peer” call center? The concept is a fully functioning call center that exists only in … Read More
