Compare CISCO and ShoreTel “dial plans” and “calling priviledges”!
What is a route or dial plan? Most if not all phone systems provide for route plans and calling or … Read More
Trouble Shooting ShoreTel ECC Scripts
ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways. Though we are … Read More
CISCO Version 11 – New “Conference Now” feature!
Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, … Read More
CISCO Configuration Professional Express
When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a … Read More
Cloud based Next Gen Firewalls?
Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, … Read More
Put your ShoreTel to work automating “Interviews” and “Surveys”
Customer Survey or Order Entry One of the most requested IVR applications we are regularly asked when working with the … Read More
Quick Peek at ShoreTel Connect – What’s in ShoreTel V15!
Deploy in the Cloud, on premise or Both! For those of us who have been working with ShoreTel since version … Read More
UCCX Instant Contact Center “Killer Script” $295?!
The Vision! It has long been our vision to create a UCCX script that can be used to rapidly deploy … Read More
ShoreTel adds Siri features with SpeechBridge!
Anybody who has used Siri or Google to ask for directions while driving, understands the importance of being able to … Read More
Contact Center Remote Agent Locator!
We recently had a request for an “emergency locator” application with a different twist. Historically, we have written a number … Read More
