Configuring Compliance Recording with CISCO Workforce Optimzaiton
For compliance will you Record Audio or Screen? There are a range of products and services that can be used … Read More
Build ShoreTel Connect inside your own private Cloud using AWS!
Placing your ShoreTel HQ in the “cloud”? Moving the ShoreTel HQ server to a data center to increase system resiliency, … Read More
Add DNIS routing to your ShoreTel ECC Contact Center!
Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any … Read More
What Carrier can provide Fiber to my branch office?
What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your … Read More
ShoreTel lsp_ping and the SG-Vphone coma!
Ping a network engineers best friend! Most network folks are comfortable with a standard Ping command. Some even know that … Read More
Compare CISCO and ShoreTel “dial plans” and “calling priviledges”!
What is a route or dial plan? Most if not all phone systems provide for route plans and calling or … Read More
Trouble Shooting ShoreTel ECC Scripts
ShoreTel ECC Future? The ShoreTel ECC or enterprise contact center is a remarkable product in many ways. Though we are … Read More
CISCO Version 11 – New “Conference Now” feature!
Is your ShoreTel or CISCO Audio Conference Secure? Most all phone systems have some embedded resource for ad-hock audio conferences, … Read More
CISCO Configuration Professional Express
When you lease expect it, expect it! We were deploying a new CISCO Voice Gateway, a CISCO 2921 with a … Read More
Cloud based Next Gen Firewalls?
Firewall or Security Appliance? Along with the general tend for business to move to a subscription based, recurring revenue model, … Read More
