
Amazon Connect Email Routing using Dextr.Cloud
The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]
Read MoreThe Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]
Read MorePress 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. […]
Read MoreBasic Amazon Connect Configuration Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business […]
Read MoreFeatures development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!
Read MoreTrying to understand the cost of an AWS Connect call center takes some analysis! In this blog we walk through …
Read MoreSending Text messages with pictures to your call center can be a major time saver …
Read MoreIf you work in an enterprise IT environment as a team member you know the drill for a system down […]
Read MoreYou can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!
Read MoreAWS Best Practices for Callers holding in Queue!
Read MoreBest Practice for setting up an AWS Connect Contact Flow as your main Greeting.
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