Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!
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Trying to understand the cost of an AWS Connect call center takes some analysis! In this blog we walk through …
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Sending Text messages with pictures to your call center can be a major time saver …
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If you work in an enterprise IT environment as a team member you know the drill for a system down […]
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You can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!
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AWS Best Practices for Callers holding in Queue!
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Best Practice for setting up an AWS Connect Contact Flow as your main Greeting.
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Forced Release or Wrap Behavior for agents that miss a phone call?
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Learn how to integrate AWS Connect with the use of popular AWS services like Lambda and DynamoDB!
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Setting up options for Callers waiting in Queue for “the next available representative” often include offering a call back option. […]
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Complimentary free download - DrVoIP VoIP Network Readiness Assessment Checklist (pdf)
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