A Five9 Call Center “cloud” migration success story!
Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a […]
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WANtelligence – Software Defined Networks!
WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company, we […]
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ShoreTel Board takes company private?
“ShoreTel (SHOR) is in final stages of rolling out ShoreTel Connect”. Who cares? Technology issues aside, ShoreTel remains dog meat […]
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Recording ShoreTel phone calls!
Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside […]
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TEXT-2-AGENT Sending text and pictures to your call center?
Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX […]
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Customer Service by the Numbers – brightmetrics!
In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For […]
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Call, Click or Text your Contact Center?
Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target […]
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Understanding ShoreTel Connect ECC Shifts!
Why use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options […]
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TOP ShoreTel Connect Installation Gotcha’s !
So you are upgrading to ShoreTel Connect! Watch out for these blistering hot spots: Assume you have a call center […]
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Configuring Compliance Recording with CISCO Workforce Optimzaiton
For compliance will you Record Audio or Screen? There are a range of products and services that can be used […]
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