TEXT-2-AGENT Sending text and pictures to your call center?
Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX … Read More
Customer Service by the Numbers – brightmetrics!
In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For … Read More
Call, Click or Text your Contact Center?
Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target … Read More
Understanding ShoreTel Connect ECC Shifts!
Why use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options … Read More
TOP ShoreTel Connect Installation Gotcha’s !
So you are upgrading to ShoreTel Connect! Watch out for these blistering hot spots: Assume you have a call center … Read More
Configuring Compliance Recording with CISCO Workforce Optimzaiton
For compliance will you Record Audio or Screen? There are a range of products and services that can be used … Read More
Build ShoreTel Connect inside your own private Cloud using AWS!
Placing your ShoreTel HQ in the “cloud”? Moving the ShoreTel HQ server to a data center to increase system resiliency, … Read More
Add DNIS routing to your ShoreTel ECC Contact Center!
Why Route by DNIS? Routing by the number the caller dialed, or DNIS is the preferred routing strategy for any … Read More
What Carrier can provide Fiber to my branch office?
What Carrier do I use for this location? If are responsible for planning out a WAN connectivity solution for your … Read More
ShoreTel lsp_ping and the SG-Vphone coma!
Ping a network engineers best friend! Most network folks are comfortable with a standard Ping command. Some even know that … Read More
