blog | DrVoIP

The Dexter Dash Dashboard makes it possible to shift agents between queues in an Amazon Connect Call Center!

Geo-location Wifi databases? How many of you are aware that there are maps, accessible to the public that show your […]

Dextr Website Chat Integration The ability to integrate your Company Website with your call center is a powerful customer experience […]

The Call Back Dilemma ! It is now common place to hear an option while you are on hold in […]

What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out […]

Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see […]

Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting […]

If Facebook and Google are so all knowing, how do they allow rip offs like this to not only exist, but profit from?

What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]

We Design, Deploy, Service and Customize Amazon Connect! Since 2008 DrVoIP had been working in the support of VoIP based […]

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