blog | DrVoIP

The Call Back Dilemma ! It is now common place to hear an option while you are on hold in […]

What no Voice Mail? One of the surprises you get when working with Amazon Connect is the fact that, out […]

Is Today A Holiday? Having deployed hundreds of CISCO UCCX and ShoreTel ECC and other Contact Centers, checking to see […]

Well, it is the 21st century and though we still drag around fax machines, we do seem to be getting […]

If Facebook and Google are so all knowing, how do they allow rip offs like this to not only exist, but profit from?

What no Delete for Contact Flows? One of the first discoveries you will make while configuring contact flows is that […]

We Design, Deploy, Service and Customize Amazon Connect! Since 2008 DrVoIP had been working in the support of VoIP based […]

The Dextr Dashboard for Amazon Connect Agents has added email routing to its existing voice and SMS/MMS channels. Similar to […]

Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. […]

Basic Amazon Connect Configuration Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business […]

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