AWS Connect Contact Center – Our First Impressions & Demo!
How we first used EC2! As a long time Contact Center custom software integration and scripting consultants, we long ago … Read More
A Five9 Call Center “cloud” migration success story!
Time for a new Call Center? Recently we had the opportunity to move a major enterprise call center from a … Read More
WANtelligence – Software Defined Networks!
WANtelligence? Recently while working an RFQ project to re-mediate the WAN for a major health care practice management company, we … Read More
ShoreTel Board takes company private?
“ShoreTel (SHOR) is in final stages of rolling out ShoreTel Connect”. Who cares? Technology issues aside, ShoreTel remains dog meat … Read More
Recording ShoreTel phone calls!
Call Center not Required! Long the standard in boiler room call center applications, recording calls is often a requirement outside … Read More
TEXT-2-AGENT Sending text and pictures to your call center?
Can you send a picture to your ShoreTel or CISCO Call Center We have been integrating SMS to CISCO UCCX … Read More
Customer Service by the Numbers – brightmetrics!
In business what is measured gets done! We subscribe to the business adage that what is measured gets done! For … Read More
Call, Click or Text your Contact Center?
Mobile devices are the most ubiquitous devices on the planet! Text messages are read almost instantly, never miss their target … Read More
Understanding ShoreTel Connect ECC Shifts!
Why use Shifts at all? Most call centers have “on hours” and “off hours” that route callers to different options … Read More
TOP ShoreTel Connect Installation Gotcha’s !
So you are upgrading to ShoreTel Connect! Watch out for these blistering hot spots: Assume you have a call center … Read More
