Enhance your ShoreTel ECC with Speech Recognition & Chat Bots!
Press 1 for English! Two characteristics of telecom technology in the 21st century continue to not make sense to us. […]
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Amazon Connect Call Center Planning Guide
Basic Amazon Connect Configuration Overview Creating an Amazon Connect cloud based call center is relatively easy for a non-technical business […]
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The ROI of the Dextr Dashboard for Amazon Connect Call Centers!
Features development for Amazon Connect is limited only by your imagination. To realize your call center dream however, requires an army of software engineers and outside consultant. Optionally, you could just use a Dexter Dashboard at .007 a logged in minute!
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Understanding Amazon Connect Call Center Pricing!
Trying to understand the cost of an AWS Connect call center takes some analysis! In this blog we walk through …
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Why would you text a picture to your Amazon Connect call center?
Sending Text messages with pictures to your call center can be a major time saver …
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IT First Responder SMS Hotline!
If you work in an enterprise IT environment as a team member you know the drill for a system down […]
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Amazon Connect Configuration Best Practices – Part 3 After Hours Call Flow with SMS!
You can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!
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Amazon Connect Configuration Best Practices – Part 2 Customer Queue Flow
AWS Best Practices for Callers holding in Queue!
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Amazon Connect Configuration Best Practices – Part 1 Main Greeting options
Best Practice for setting up an AWS Connect Contact Flow as your main Greeting.
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Amazon Connect Forced Release Behavior Option
Forced Release or Wrap Behavior for agents that miss a phone call?
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