Amazon Connect Configuration Best Practices – Part 3 After Hours Call Flow with SMS!
You can use a TEXT message to alert an on call team member that an after hours caller needs emergency assistance!
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Amazon Connect Configuration Best Practices – Part 2 Customer Queue Flow
AWS Best Practices for Callers holding in Queue!
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Amazon Connect Configuration Best Practices – Part 1 Main Greeting options
Best Practice for setting up an AWS Connect Contact Flow as your main Greeting.
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Amazon Connect Forced Release Behavior Option
Forced Release or Wrap Behavior for agents that miss a phone call?
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Amazon Connect Custom Integration tools!
Learn how to integrate AWS Connect with the use of popular AWS services like Lambda and DynamoDB!
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Amazon Connect Arrange a Call Back from Queue?
Setting up options for Callers waiting in Queue for “the next available representative” often include offering a call back option. […]
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Amazon Connect replaces ShoreTel Workgroups with the Dextr Dashboard!
Replace ShoreTel Workgroups with AWS Connect1 Recently we had a client with a very specific set of requirements and DrVoIP […]
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Dextr a Customized Agent Dashboard for #Amazon Connect Call Center!
AWS Connect CCP Building out call centers on AWS, you learn a lot about opportunities for productivity enhancements! One of […]
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Front End your Call Center with Twilio Appointment Reminder!
Send a Text or add more Telephone lines? We have long been a proponent of using more text solutions in […]
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Why your call center needs “TEXT” solutions!
21st Century Call Centers still operate with 1980 business models! I have been working with inbound call center for some […]
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