Voip Network Monitoring
We have been actively working with VoIP since 1999! Since 2001 we have installed well over 10,000 ShoreTel desktops and […]
Read MoreSIP Softphone on Asterisk, CISCO and ShoreTel
Configuring SIP extensions has become one of the most requested support questions we receive. Asterisk, CISCO and ShoreTel all support […]
Read MoreFax on VoIP IPBX systems!
When VoIP gateways first started hitting the market back in 98′, the vendors tried to packetize DTMF and quickly learned […]
Read MoreVoIP and Microsoft Outlook Integration?
Does your Microsoft Outlook Integrate with your phone system? This functionality is getting to be the “minimum daily adult requirement” […]
Read MoreShoreTel compatible audio conference server?
SIP trunks can be used for a wide variety of call processing solutions, some of which are very cost effective […]
Read MoreShoreTel Contact Center – Integrated Agent Tool Bar
The ShoreTel Contact Center provides two strategies for call management at the desktop. We have found that the basic […]
Read MoreCall Center Design
It is very normal to start planning a call center around the concept of DNIS, Groups, Agents and Skills. Experience […]
Read MoreShoreTel Location Based Services
At first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After […]
Read MoreShoreTel CRM Integration
Every business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very […]
Read MorePriority Call Management?
Are all your customers equal? Every business owner, large or small knows the answer to that question and the answer […]
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