Deploying the ShoreTel Personal Call Manager through AD Group Policy!
Installing a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System […]
Read MoreInstalling a ShoreTel IPBX solution is a process not an event. I have previously published a book entitled “VoIP System […]
Read MoreThe ShoreTel Enterprise Contact Center provides for “Skills Based Routing” an often confusing and misunderstood feature. It is important to […]
Read MoreConfiguring a ShoreTel ECC is better understood if we start from the Agent and work back to the caller. In […]
Read MoreThe genius mathematician and founder of the area we know as Cybernetics, Norbert Wiener coined the phrase “the human use […]
Read MoreThe key word in wireless is “mobility”. Broadband wire line, WiFi, WiMax and even dial-up are technology enablers that provide […]
Read MoreLets take a look at the impact of SIP – Aide from the pure technology play, SIP represents a fundamental […]
Read MoreFrom time to time a new technology comes along that causes a dramatic paradigm shift with significant economic impact. As […]
Read MoreThough I know we have readers out there who have never seen a rotary dial telephone (or a 33 RPM […]
Read MoreSometimes there is nothing like a telephone lines mans test set to hear exactly what is going on! VoIP solutions […]
Read MoreEncryption of VoIP traffic was, for some of us a humorous concept. I remembered as a young development professional how […]
Read More