Call Center Design
It is very normal to start planning a call center around the concept of DNIS, Groups, Agents and Skills. Experience […]
Read MoreShoreTel Location Based Services
At first I had to think about why I would want LBS on my ShoreTel Mobile Call Manager? After […]
Read MoreShoreTel CRM Integration
Every business desktop seems to have some type of customer or ticket management software solution. Outlook and Notes are very […]
Read MorePriority Call Management?
Are all your customers equal? Every business owner, large or small knows the answer to that question and the answer […]
Read MoreVoIP System Design – Call Flow
Installing a VoIP solution has a wide range of technical issues that need to be addressed, organized and accounted for. […]
Read MoreShoreTel Version 9 Personalized Call Handling Options
Call Handling modes has always been one of ShoreTel’s most popular user features. The concept is simple: define how you […]
Read MoreTo VOIP QOS or not to VOIP QOS?
In telephony, IP QOS is somewhere between a science and an art. Setting up VOIP QOS on your network is […]
Read MoreLLDP-MED speeds ShoreTel VoIP installations!
Using a VoIP phone system and installing one, are two entirely different user experiences! Most product development efforts focus necessarily […]
Read MoreA VoIP Deployment will only be as good as your Network!
Remember those old SUN Microsystems commercials? “This is my dog, network. He can get you anything you need”. Well, regardless […]
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