VoIP is Intimate
A VoIP deployment is an act of intimacy. One of the great challenges for the deployment team is defining the […]
Read MorePreview ShoreTel ECC 5.1 Agent Tool Bar!
ShoreTel has now release the Enterprise Contact Center 5.1 for Beta users. We are just now playin with it, but […]
Read MoreWhere is the ShoreTel ECC Query file?
The ShoreTel Enterprise Contact Center has two sources of generating both historical and real time data. With the release of […]
Read MoreAnalog lines in the 21st Century?
Getting old is a pain in the neck! Literally and figuratively! I am trying to figure out the benefits […]
Read MoreShoreTel Abandoned Call Handling
Every call center has peaks and valleys. Normall businesses operate with very predictable calling patterns. Traffic over the normal business […]
Read MoreNew Release Process defines ShoreTel Upgrade paths
ShoreTel will often have a controlled release of software. For example, Version 9.0 might be shipping to new clients […]
Read MoreDoes the ShoreTel Server Stream Media at G711?
You have dutifully enable Differential Service Control Points on you WAN network, to enable EF for voice traffic! This is […]
Read MoreModify ShoreTel Database to Kill “dial 9” requirement?
Fax Machines on ShoreTel? It is not uncommon for system administrators to create a user named FAX SEVER, then […]
Read MoreMicrosoft OCS + ShoreTel = IM
Microsoft Office Communications is a powerful collaboration tool. The MOCS provides web conferencing, IM, audio conferencing, desktop sharing and also […]
Read MoreShoreTel Legacy Integraiton: ShoreTel as Voice Mail!
One of the more interesting aspects of PBX system installation in general and ShoreTel in particular, is the subject of […]
Read More
